Shift Leader - 4505 Burgers & BBQ

At 4505 Burgers and BBQ we take pride in enriching our community by putting sustainable and delicious food within everyone’s reach. We believe our team and our people are a vital part of our success.
As a team member of 4505 Burgers and BBQ you can feel and taste the love. Our food is prepared with humanely raised animals and made with love. Our team members enjoy one free meal per shift. We foster a sense of community by caring for each other and showing that together we succeed better. We know adulting is hard and to show you (we got your back) (love and support) we offer you commuter benefits and medical benefits. All employees enjoy a discount to enjoy our delicious sustainable food even when they are not working. On the subject of not working, we know that while you are in the store or in the office you’ll be working hard. But we want you to enjoy yourself and not worry about adulting too much when you are off, we offer our managers unlimited paid time off (PTO) and the rest of our team members accrued PTO as well as paid holidays.
Community is at the core of what we do. We partner and support our community through local nonprofits, children’s programs, families and food. We are a growing business because we engage and support our people and sustainable business practices. We work hard and we take pride in our work, but we never forget that we work hard with laughter and a smile! Eat Good Do Good have fun and come join us!
Reports to | DO, GM, AGM, Chef, Sous Chef,

Job Purpose:

The Front of the House Shift Leader is an exemplary individual tasked with setting an example of 4505 values, mission, and beliefs. Shift leaders are supervisors and support the team to achieve an outstanding guest satisfaction and employee experience. Shift leaders communicate with management team on all guest issues and employee relations. Shift leaders may provide direction and may address guest issues.

Duties and Responsibilities:

The FOH Shift Leader duties and responsibilities include the following but are not limited to this overview,
• Have strong multitasking and communication skills to handle guest and employee issues.
• Be knowledgeable, informed, and current on our menu offerings.
• Be a service leader who exemplifies excellent service set the standard for the service experiences our guests will receive.
• Complete mastery of each FOH position, food runner, cashier, To-Go Phone Specialist.
• Assist with training of new hires.
• Opening and closing duties
o Fill out daily schedule and daily pertinent information on operations guide.
o Input pre orders into POS and follow pre-order protocol.
o Update product listing including specials and beverage changes.
o Cash handling opening and closing.
o Fill out closing communication log as needed.
• Clear, clean, wipe, and reset tables assist all FOH positions, fill any role when needed.
• Assist in break schedule.
• Act as a conduit between MOD, BOH, and FOH team members.
• Assist with producing, verifying, and auditing weekly inventory.
• Meet with management as needed to discuss staff, events, systems, issues, and solutions.
• Contribute to the creation and implementation of systems and policies for excellent product and service.
• Give prompt and courteous response to guest and supervisor requests.
• Ensure that safety and sanitation standards are being met at all times and promote a culture of safety.
• Stock and clean restrooms frequently throughout service.
• Anticipate guest and team member needs.
• Communicate in a professional, positive, and respectful manner with all team members and guests.
• Assist in cleaning projects, deep cleaning, cleaning up irregular messes including back areas, restrooms, guest areas, employee areas, stock rooms, coolers, sweeping.
• May be required to deliver via a car offsite deliveries and caterings and work offsite on occasion for special events.

Qualifications:

Qualifications include,
• Must be available for day and evening shifts including weekends and holidays and have a flexible schedule.
• Hard working and self-motivating, comfortable juggling multiple deadlines and priorities.
• Excellent guest service skills, in person, over the phone, and during high stress circumstances.
• Interested in being part of a tight-knit team, able to step up and work outside of comfort zone on a regular basis.
• Able to rally the team and be a leader to the team especially during stressful situations.
• In-Depth POS systems experience, basic troubleshooting, TOAST experience a plus.
• Microsoft office skills word document excel a plus.
• Have a passion for the sustainable food and hospitality industry.
• Professional demeanor and appearance are required.
• Able to safely lift up to 50 pounds able to reach, bend, stoop.
• Work in a fast pace environment under high pressure circumstances.
• Be at least 18 years of age to serve alcoholic beverages.
• Accurate and fast cash handling and payment handling abilities.
• Food handling certification.
• Be punctual.
• Communicate with kindness and respect.
• Ability to adhere and follow a rigorous training.
• Responsible service of alcohol, carry heavy hot dishes, move at a fast pace.
• Ability to communicate, accommodate and serve families with small children.
• Ability to take and execute direction professionally and successfully from all supervisory team members.
• Strong background in restaurant 2 years’ experience preferred with proven track record of teamwork.

Welcome to 4505 Burgers & BBQ. 4505 Meats began as a whole animal meat company in San Francisco, founded by Ryan Farr with immeasurable help from family and friends in 2009.
Here at 4505 Burgers & BBQ, we partner with farmers and ranchers to produce the highest quality BBQ from animals raised humanely and with care. Equipped with one of the area’s last remaining historic wood-fired barbecue pits, we are informed by the traditions and styles that have come before us, and we honor the greats who have stoked the pits in the wee hours of the night.
From 4505’s very beginning when Ryan started selling Chicharrones at the Farmer’s Market, we have strived to keep it simple and always follow our stomachs. We respect those who’ve come before us, but we do things our own way, the 4505 way.

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