Shift Leader - Burger Lounge

Shift Leaders are invited to join the Burger Lounge team! Tips average $4-6 on top of the hourly rate. With our Instant Pay benefit, you work today and get paid tomorrow. Every day is pay day!

Work Where the Grass Is Greener:

A great career starts with the best ingredients. We're on a mission to make things better – and we're not just talking about our grass-fed burgers. We're also here to put Loungers in the best place for them to succeed. After all, to turn our food into an experience, we don't just need people – we need personalities. We celebrate the uniqueness of our employees, recognize true talent and reward a job well done. Join us today and see why the grass is greener at Burger Lounge.

Ideal Loungers:

• Will be proud to serve food that honors the body and planet
• Expect & deliver impressive results
• Never settle for less, even the best can be better
• Speak and act with kindness & respect
• See every day as an opportunity to have fun with their team & our guests
• We encourage everyone to Be Uncommon, Be YOU!

Job Title: Shift Leader

Department/Group: Front of House (FOH)

Exempt/Non-Exempt: Non-Exempt

Reports To: General Manager

Job Summary: Shift Leaders may work in the capacity of Food Presenter, Cashier and/or Expo as needed. Shift Leaders must be able to demonstrate a thorough understanding of all FOH positions, operations and regularly assist the AGM and/or GM in maintaining a smooth operation to ensure guest satisfaction. Work schedules fluctuate based on business need, requiring employees to work days, nights, weekends and holidays.

Essential Functions:

Maintains consistent customer service focus always, showing pride of ownership and a sense of urgency to delight the Guest. Enthusiastically greets Guests with a warm, genuine welcome. Consistently follows G.O.A.L. standard of service (Greet, Offer of Specific Service, Anticipate Guest Needs, Leave a Lasting Impression).

• Training New Staff- May assist AGM/ GM with training front-of-house employees on Burger Lounge standards and expectations.
• Food Presentation – Uses Burger Lounge dialog combined with clear, organized presentation of food, key words, offer of a specific service (the ‘O' in G.O.A.L.), and appropriate carrying techniques for carrying 3 plates, when required.
• Sauce Protocol – Understands and follows sauce protocol procedures on how to offer, pour, and present sauces.
• Circulating the Dining Room – Exhibits soft skills such as social awareness and perception of non-verbal cues, reading the table, eye contact and verbal engagement.
• Beverage Preparation – Brews iced tea and lemonade, prepares milkshakes and floats, and pours beer and wine (if over the age of 18).
• Menu – Demonstrates strong comprehension of Burger Lounge menu including recipes, allergens, and dietary restriction workarounds.
• Order Taking and Greeter Dialogue – Processes Guest orders in person or by telephone using the POS, handles cash and credit/debit card transactions with accuracy while upholding register dialogue.
• Cash Handling – Follows all cash handling procedures, including fraud protection, and properly assigns and checks out drawers as required.
• Primary vs. Secondary Responsibilities –
• FP Primary: Presents food to Guests, circulates dining room for service opportunities, pre-busses and busses tables, and greets Guests who are walking into the restaurant, standing in line, or exiting the restaurant.
• FP Secondary: Maintains clean floors, busses and washes dishes, cleans and restocks bathrooms, wipes windows, and rolls silverware.
• Greeter Primary: Processes Guest orders at the register, simultaneously pours beverages, answers questions about our menu, and keeps the front counter area clean and organized.
• Greeter Secondary: Restocks the ice bin, lemons, and mint, dries clean tumblers and glassware, preps milkshakes, and adjusts credit card tips.
• Communication – Communicates regularly and consistently with Guests and employees working in other stations (BOH and FOH) to optimize service levels. Works well with and partners with BOH staff to ensure execution and guest satisfaction.
• Opening and Closing – Conducts FOH opening and closing tasks per standards as required.
• Other tasks as assigned.

Qualifications and Education Requirements:

• A minimum of one (1) year recent restaurant experience required (high volume restaurant experience preferred).
• One (1) year of supervisory experience is a plus, but not required.
• Ability to remain calm under pressure in a fast-paced environment.
• Reliable transportation and ability to arrive to work on time and maintain a positive attendance record.
• Ability to work a flexible schedule, including weekends, holidays and evenings.
• Good communication, organization, and interpersonal skills to establish and maintain effective working relationships with co-workers.
• Current Food Handlers Card. Our preferred vendor is ServSafe.

Preferred Skills: Multi-tasker, safety-minded, team player and strong work ethic (you care about your team and the job you perform).

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, Guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Our Company offers a variety of benefits including:

• Instant Pay+Tips (daily tips + up to half of a shifts earnings paid the following business day)
• Comprehensive Medical/Dental/Vision package for employees averaging 25+ hours weekly
• 401(k)
• Free employee shift meals
• Pre-Tax Parking & Transportation Benefit + 50% employer match
• Discounted wellness, tickets, and travel

Our employees average $4-6/hour in tips. We believe every position is important in enhancing the guest experience and tips are paid out equally across all Loungers.

Employee Safety During The COVID-19 Pandemic:

Burger Lounge takes employee and guest safety very seriously. During this time, we have instituted additional measures to ensure your health and well-being including:

• Social Distancing Guidelines
• Mandatory face coverings (PPE) for all employees
• Mandatory gloves for all employees (with the exception of Cashier)
• A stringent clean and disinfect/sanitize policy adopted from the CDC

Burger Lounge is proud to be an Equal Opportunity Employer and participates in E-Verify

All Shift Leaders are hired at a starting payrate with the opportunity for merit increases during the performance review process. Starting payrate for the Los Angeles area is $17.90/hour (plus tips).

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