Shift Leader - Fortitude House - Lutheran Social Service of New York

REPORTS TO: Director of Social Services 

LOCATION: Sanctuary Facility

CLASSIFICATION:  Full Time

EXEMPT/NONEXEMPT:  Hourly ...QUALIFICATIONS

EDUCATION:

•    Minimum High School Diploma or equivalent.

CERTIFICATION:

•    Obtain certification for the Food Handler's License from the Department of Health and Mental Hygiene.

•    Obtain and maintain the NYS Mandated Reporter certification.

•    Adhere to all city funder training requirements.

EXPERIENCE:

•    Minimum of 2 years in a leadership role in human services, preferred.

•    Working experience with individuals and knowledge of issues related to immigration, asylum seekers, homelessness, HIV, substance abuse, mental illness, entitlements, and domestic violence.

SKILLS & ABILITIES:

•    Good spoken and written expression.

•    Strong leadership/team building/coaching skills.

•    Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule.

•    Able to establish therapeutic relationships with clients and positive working relationships within LSSNY and with external agencies.

•    Sensitive to intersectionality, different cultures, housing equality and a demonstrated ability to work within a social/racial justice framework. 

•    Working knowledge of Microsoft Office (Word and Excel).  

•    Knowledge of CARES system a plus.

•    Bilingual English/Spanish required.

OTHER REQUIREMENTS:

•    Crisis intervention skills.

•    Familiarity with Health Insurance Portability and Accountability Act (HIPAA).

•    Willing to participate in continuing education.

DATE REVISED:  12/09/24