Shift Leader - Pura Vida Miami

We are a lifestyle brand!

If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate yet fast and consistent experience every day, 365 days a year.

We love and take pride in what we do, and we are looking for the right partners to grow with us. Please join us if you consider yourself a person of integrity, a hard-working team player who is eager to continually grow and learn.

PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTION:

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.

• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.

• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.

• Ensure compliance with all food safety laws and sanitation regulations.

• Assist the General Manager with enforcing and maintaining all procedures and policies of Pura Vida at the store level.

• Responsible for covering all shifts and supporting stations.

• Responsible for organizing, scheduling and supervising shifts of team members.

• Assist the General Manager in monitoring employee attendance, punctuality, and time-off requests.

• Assign duties to team members based on their roles and skills to optimize productivity. 

• Supervise employees and provide assistance with tasks as necessary to maintain operational efficiency. 

• Conduct performance reviews and provide feedback to both upper management and team members to promote continuous improvement. 

• Handle employee requests and address any concerns. 

• Train new and existing team members on their roles and responsibilities to ensure high performance.Uphold company policies, as well as health, safety, and employment standards. 

• Perform other duties as assigned to support overall store operations. 

REQUIREMENTS:

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.)

• High School Diploma or GED required; 2 years of college preferred

• Minimum 2 years of experience in management in a hospitality environment

• Exceptional communication, organizational, and problem-solving skills.

• Local/municipal requirements, such as Food Handler certification required.

• Experience with guest services management and demonstrates leadership abilities.

• Flexibility to work closing shifts and during weekends.

• Must be able to frequently lift and or move up to 50 pounds

• Bilingual proficiency (English and Spanish) is a plus.

• Able and willing to close the restaurant as needed, by following all closing procedures.

BENEFITS:

• Health & Wellness – Medical, Dental & Vision, and more!

• PTO

• Discounted Meals

• Growth Opportunities