Shift Leader - ServiceSource

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Ensure compliance with the performance work standards for food handling, serving, cleaning and distribution. Develop and implement Individualized Program Plan targeted to address vocational assessment and training needs as they relate to the performance of the Food Service Workers.

Hourly wages $19.90 hourly

Application window will be open from October 9, 2024, through January 9, 2025.

Primary Duties

• Inspect facility (with off-going shift leader if needed) using Shift Leader Check List, and Dining Facility Manager Inspections for discrepancy corrections.

• Inspect all employees reporting to work for complete uniform requirements as prescribed in company rules.

• Assist in areas where needed, but not to the extent to limit monitoring the overall operation.

• Monitor service areas, dining room, ware-washing, and pot and pan areas prior to, during and after meals for correct techniques, cleaning schedules and tasks.

• Provide support and training to identify individuals in need of specific rehabilitation training, accommodation, or assistance to adequately perform the Dining Facility Attendant duties.

Additional Responsibilities

• Ensure serving lines, cold bars, salad bars, pastry cabinets, condiments, juice dispensers, and dining rooms are set up. Unlock doors, safes, storage, and supply cabinets and secure same for each particular shift.

• Notify supervisor immediately of malfunctioning, inoperative, unsafe, or hazardous equipment cleaned or used by contract personnel.

• Receive and pass on all information to subordinate staff pertinent to job performance.

• Utilize available manpower to the fullest extent during peak hours and employee breaks.

• Assign employee breaks at and replaces absent employees for their particular shift. Issue supplies and cleaning materials to subordinate staff.

• Perform and document vocational skill assessments, job coaching, and follow along services.

• Complete, in a timely manner, all reports necessary to document vocational/rehabilitation services and case notes and incident reports where required.

• Act as a member of the Interdisciplinary Team (IDT) to provide input regarding vocational support needs.

• Complete schedules for the Dining Facility Attendants in a timely manner.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) preferred.

• At least two years’ experience in supervising a cafeteria or multi-full food service facility required.  

• Must have attended and obtained a certification from an approved sanitation program required.

• Experience operating routine office machines preferred.

Knowledge, Skills, and Abilities

• A well-organized and self-directed individual who is a team player.

• An individual who can relate to people at all levels of an organization.

• Strong customer service skills.

• Knowledgeable in the following areas: sanitation, conducting training, security, food preparation, customer relations, menu selection, safety and accident prevention, equipment maintenance.

• Strong interpersonal skills and the ability to communicate verbally and in writing.

• Ability to operate a computer using Microsoft Office software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk, sit, kneel and/ or crawl. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually loud.

What We Offer – for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information