Shift Leader - Dairy Queen Grill and Chill
Cincinnati, OH 45251
About the Job
Shift Lead
We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.
Job Functions:
Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
Enthusiastically greet and welcome fans to the Dairy Queen brand
Strive to exceed fan expectations and deliver fan first service through timely and quality service
Assist in the management of specific areas of the restaurant during scheduled shifts
Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
Ensure that the restaurant is properly organized and staffed
Create and maintain a positive, safe, clean, and inviting environment for fans and team members
Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
Models performance standards for all team members and work stations
At all times exhibit a genuine passion for excellence
Perform other duties as assigned by management
Requirements:
Minimum 6+ months of high volume quick service restaurant experience required
High School diploma or equivalent
Must be capable of supervising specific areas of the business in a fast-paced environment
Strong knowledge and application of safe food handling practices
Must be ServSafe® certifiable
Highly organized and detail oriented
Work well under pressure packed situations while maintaining a great attitude
Comfortable standing for entire shift and able to lift 50 pounds
Exhibit good manners, proper personal hygiene, and promptness
Have fun and maintain a positive attitude at all times!
Dairy Queen Is a quick service restaurant whose mission and vision statements underscores its resilience and determination to provide the best service in the sector. Ever since its foundation approximately 75 years ago, Dairy Queen has maintained a surprisingly top-level quality of service for its fan base showing just how it remains committed to its mission and vision. In fact, it has earned itself a name and become a symbol of dependence and trustworthiness, making it one of the most revered brands in this line of business.