Shift Leader - Jamba
Charlotte, NC 28209
About the Job
Are you ready for a Whirl’d Class Job at Jamba? Then join our smoothie squad!
Why go to work when you can come to Jamba! If you are an energetic and ambitious individual looking for a career with an organization that can give you the attention, success, and career satisfaction you deserve, join our team! We are seeking positive and outgoing people to manage the overall operations of a store, including team member leadership and development, sales performance, customer service, community involvement and execution of brand excellence. As part of our Whirl’d class team at Jamba, you will create and sustain a highly productive store environment by leading a team that delivers Whirl’d Class Service and Results!
A Shift Lead is responsible for supporting the overall shift operations, sales performance, and execution of brand excellence in a store. Shift Leads typically support a staff of 1 to 12 team members and carry out administrative responsibilities consistent with Jamba Hospitality policies, procedures, and legal requirements.
Job Conditions::
Work Environment:
This job entails frequent exposure to high temperatures and extreme cold. There is frequent contact/immersion of hands in water and sanitation solutions; as well as contact with produce items, dairy products, and frequent allergen-related items such as nuts, citrus, peanut butter, etc.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk, hear, and stand. The employee is frequently required to reach, bend, stoop, scoop, pour, carry, push, and lift objects up to 40lbs. There is substantial repetitive motion of the wrists, hands, and fingers. Must be able to maneuver in walk-in coolers and freezers.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Requirements::
• Must be at least 18 years of age.
• Must have access to reliable transportation.
• Previous management experience in food/retail service.
• Computer skills including some Microsoft software and register skills.
• Must be able to work a variable of shifts (openings, mid-day shifts, and closing) from week-to-week.
• Able to lift 40 pounds regularly throughout shifts.
Essential Skills::
• Resilient and Adaptable: reacts to change, ambiguity, and uncertainty with openness and confidence; leads swiftly and effectively.
• Demonstrates Accountability: accepts responsibility for one’s own performance/actions: follows through on commitments with a sense of urgency.
• Communicates Effectively.
• Drives for Results.
• Serves and Inspires Others: Inspires others to excel; rewards and recognizes great performance.
Customer Service::
• Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service.
• Supports the training of team members to successfully handle service issues and intervenes when necessary.
• Motivates and mentors team members on providing guests with product suggestions and information.
• Educates and engages the community and store guests on all products and services.
Operations:
• Readies the store at the start and end of the shift, including closing shifts. Evaluates food pars to ensure timely and accurate assembly of products.
• Opens and/or closes store as required. Performs all safety and security tasks as required to open and close the store. Observes the “five-minute rule” of opening the store five minutes early and closing the store five minutes late.
• Performs cash handling and administrative functions including close-outs, safe accountability and cash drops. Conducts inventory counts and process orders as directed by the GM.
• Adheres to all company policies and procedures.
General::
• Guides the activities of the shift when a GM or AGM is not present. Executes the station deployment plan at the direction of the GM. Ensures completion of tasks per Jamba’s FLEX Log and as required to meet business demands.
• Coaches team member in their assigned roles. Trains new team members at the direction of the GM. Provides input to the GM regarding team member performance.
Smoothie Influencers since 1990
Fantastic flavor is always in season and nothing beats feeling your best. For nearly 30 years we've brought the right, delicious ingredients to create whirl'd famous flavor. At our core, we're always evolving our menu to include more options with plant-based and no sugar added options noted in our menu. Whether you're looking for a treat or a pick-me-up, you'll find it here.