Shift Leader - Naf Naf Grill

Naf Naf was founded in 2009 and is the premium destination for fresh, authentic Middle Eastern food. Oven baked pitas, hand cut salads and freshly prepared sauces all serve as an accompaniment to award-winning shawarma and falafel. Naf Naf is a fast casual restaurant with over 35 locations (Delaware, Illinois, Minnesota, New Jersey, Ohio, Pennsylvania, and Wisconsin) and more under development. Naf Naf has received industry acclaim, being named a 2020 Top 100 Movers and Shakers by Fast Casual for three years in a row, a 2019 Top Workplace by the Chicago Tribune, a 2018 Top 40 Hottest Start-Ups by QSR Magazine, and a 2018 Future 50 Restaurants by Restaurant Business.

We offer a fast-paced work environment and excellent opportunities for career advancement; stick with us and learn more skills, and we will reward you with progressive responsibility and a career path.

Currently-offered benefits & perks for all Naf Naf employees:

• Free Naf Naf food and Naf Naf gear
• Flexible schedules based on availability and business need
• Opportunities for professional development and advancement

Duties: 

• Trains, develops, and coaches team members during assigned shift
• Prepares food according to the orders for dine in, take out, or catering
• Holds restaurant team accountable on their shift for consistently delivering excellent customer service and food quality in adherence with procedures and food safety requirements
• Communicates directly with customers and responds to customer needs
• Maintains a clean and safe working environment by following cleaning and organization procedures
• Follow checklists, recipes, and all Naf Naf standards
• Achieves operational objectives in service, cleanliness, safety and security, food quality, procedural compliance, and training
• Assigns tasks to team members during shift
• Follows all cash handling procedures and ensure proper counts
• Completes all administrative and office tasks for their shift
• Understands and follow all policies and applicable labor laws
• Other tasks as assigned as well as, but not limited to, following all Company policies and procedures

Qualifications/Requirements

The ideal candidate will:

• Motivate others and foster teamwork through words and actions
• Exhibit a desire to teach, learn, live, and lead
• Believe that challenging situations are an opportunity for learning and personal development
• Have a detail-focused, results-driven attitude combined with the ability to effectively work and communicate with the Naf team (from all hourly staff to the CEO) 

Requirements for Shift Leaders:

• High School diploma or equivalent education
• Must be at least 18 years of age due to compliance with State and Federal laws
• At least 6 months of prior experience working in a fast-paced fast casual restaurant
• Experience managing shifts (highly preferred)
• Must meet the minimum criteria in a background check
• Must be available and willing to work varying shifts including weekends and holidays
• Able to provide or obtain any state-required food service certifications 
• Able to provide the appropriate documentation to prove U.S. work eligibility
• Has reliable transportation to and from the work location
• Able to perform all essential functions of the position 
• Able to read and speak English
• Able to lift and carry up to 50 pounds
• Required to stand, walk, and exert fast-paced movement for the duration of your scheduled shift 
• Able to adapt to changing customer volume levels with a sense of urgency 
• Able to perform math calculations, reading, listening and speaking skills in English at the intermediate level
• Able to read and follow recipes and sanitation guides
• Able to use cooking and/or baking measurement tools according to the listed recipe
• Able to oversee a fast-paced, customer-focused store through the coordination of schedules, problem solving, training, maintaining cleanliness and providing excellent customer service