Shift Leader 16804 Jamaica Ave - Dunkin Donuts

Shift Leader

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute
Dunkin' Donuts operational standards and deliver a great guest experience.

Responsibilities Include:

Team Environment - Talk employees into, through, and out of position on each shift,
communicating responsibilities, providing feedback, and recognizing achievements in a
respectful manner. Deploy team members appropriately to meet guests' needs and service
standards throughout shift. Support training of Crew Members as directed by Restaurant
Manager or Assistant Manager. Communicate goals and hold team members accountable for
performance during shift.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model
exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests'
needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout
shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure
quality, service, and cleanliness standards are met throughout shift. Complete all required
training including ServSafe certification.

Profitability - Ensure restaurant standards and marketing initiatives are properly executed
during shift. Follow all systems and processes to control labor costs, food costs, and cash
throughout shift. Monitor and ensure Crew Members comply with all policies and procedures
related to cleanliness, food safety, and restaurant safety and security during shift. Report
equipment issues, provide Crew Member performance feedback, and discuss other restaurant
opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee
policies.

Qualifications: 2 Years Experience Required. Skills Must be able to fluently speak/read
English Math and writing skills Restaurant, retail, or supervisory experience preferred At least 18
years of age (where applicable) High school diploma (or equivalent)

Required Competencies:

Guest Focus - anticipate and understand guests' needs and exceed their expectations.
Passion for Results - set compelling targets and deliver on commitments.
Problem Solving and Decision Making - make good decisions based on analysis, experience
and judgment.
Building Effective Teams - get the right people in the right places, enabling them to make
decisions and celebrate success as a team.

This Dunkin Donuts restaurant is independently owned and operated under a franchise granted
by DD Franchising LLC. You are applying for work with a franchisee of Dunkin Donuts, not
Dunkin Brands, Inc., Dunkin Donuts or any of their affiliates. Any information you submit will be
provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees
are independent business owners who are solely responsible for their own employees and set
their own wage and benefit programs that can vary among franchisees. The Dunkin Donuts
trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license
Additional Info Job Industries Food & Restaurant This Dunkin' Donuts restaurant is
independently owned and operated under a franchise granted by DD Franchising LLC. You are
applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts
or any of their affiliates. Any information you submit will be provided solely to the franchisee. If
hired, the franchisee will be your only employer. Franchisees are independent business owners
who are solely responsible for their own employees and set their own wage and benefit
programs that can vary among franchisees.