Shift Leader (1) - Boone

Criteria for Hiring

The restaurant’s Shift Leader should meet the following criteria:

• Commercial food experience preferred;
• Able to work night shifts;
• Willing to cooperate with team members;
• Leadership skills;
• Some management experience preferred;
• Good communication skills;
• A good memory;
• A team player;
• Moves quickly;
• Eager to work;
• Willing and able to learn;
• Able to meet the requirements of the job;
• Good common sense/judgment; and
• Capacity to concentrate on more than one thing at a time.

1. Job Description

The P.M. Shift Leader’s duties include:

• Supervising and participating in the cleaning of the entire restaurant as described in “Chapter13: Cleaning” in the Operations manual;
• Overseeing all operations in the absence of the Manager and Assistant Manager;
• Monitoring food portions and food costs;
• Running and maintaining the Cold Line;
• Checking out the entire restaurant, including:
• Checking cooler for food levels and compiling lists of any additional prep needs;
• Checking Cold Line and Hot Line for food levels;
• Checking chip machine levels;
• Checking salsa bar levels; and
• Checking garbage cans.
• Knowing what each position needs in order to be ready. Being prepared makes the shift run more smoothly;
• Making sure both the hot and Cold Lines are fully stocked. The food must look and be fresh;
• During the shift, making sure each team member is working;
• Always give great service. When the customer approaches to order, the Grill Cook or Shift Leader should be there to greet the customer;
• Being responsible for the store and the team member’s actions;
• Staying on top of the dishes and cleaning the customer areas;
• Wiping down the Cold Line top and underneath;
• Making sure that all team members have completed all their closing duties;
• Counting the money and closing out the cash drawers;
• Checking each P.M. team member out;
• Double checking that all closing duties have been performed;
• Being thoroughly familiar with each menu item and its preparation;
• Assisting in food preparation;
• Assisting other team members in the performance of their duties;
• Being thoroughly familiar with all systems and procedures;
• Upholding the image of Barberitos Southwestern Grille & Cantina at all times; and
• Performing other duties as assigned.

1. Performance Standards

1. Perform job duties as described above.
2. Uniform Code: All P.M. Shift Leaders must wear the proper, clean uniform.
3. Good Personal Hygiene: All P.M. Shift Leaders must follow Barberitos Southwestern Grille & Cantina’s hygiene and handwashing policies.
4. Dependability: All P.M. Shift Leaders must report to work as scheduled. Tardiness cannot be tolerated, nor can habitual absenteeism or early departures. Dependability is more than merely showing up for work on time. Team members are relied upon to do their jobs properly. Consistency in attitude and performance is a must.
5. Good Communication Skills: The P.M. Shift Leader must be able to communicate effectively with your customers as well as team members. They must communicate through the Communication Logbook to the next day’s Manager or Shift Leader.
6. Self-motivated: The P.M. Shift Leader must be willing to do their job. In addition, they must be able to perform the jobs of any position they are supervising.
7. Product Knowledge: Each P.M. Shift Leader must be thoroughly knowledgeable about the Barberitos Southwestern Grille & Cantina menu.
8. Accuracy: The P.M. Shift Leader must prepare the orders properly each and every time.
9. Efficiency: The P.M. Shift Leader must be able to perform the job. Speed of service is critical.
10. Honesty: Barberitos requires the highest standards of honesty and ethics from each team member at each restaurant.
11. Cooperation: All personnel must work together in a spirit of cooperation and teamwork.
12. Willingness to Learn and to Follow Our System: Each P.M. Shift Leader must learn the proper procedures and follow them. Also, from time to time, schedules, assignments, and procedures will change. The P.M. Shift Leader must be flexible enough to deal with such changes.
13. Leadership: P.M. Shift Leaders must be able to lead the other team members. They must have a “take charge” attitude and the confidence to get the job done.

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