Shift Lead - Crumbl Cookies
West Chester, OH 45069
About the Job
Shift Lead - Crumbl Cookies
Are you passionate about the world's best cookies and providing excellent customer service? Do you thrive in a fast-paced, dynamic environment? If so, we have the perfect opportunity for you!
Crumbl Cookies, the nation's fastest-growing cookie company, is seeking a highly skilled and motivated Shift Lead to join our team. As a Shift Lead, you will play a key role in ensuring the smooth operation of our open-concept kitchen and delivering an exceptional cookie-eating experience to our customers.
Responsibilities:
- Supervise and lead a small team of cookie enthusiasts during shifts in producing cookies & leading customer service.
- Shift leads will make important decisions such as when to make more frostings & cookies to minimize waste and meet customer expectations, facilitate discounts for customers, and answer the phones.
- Report time based updates to leadership on conditions and inventories in the bakery.
- Oversee daily operations, including inventory management and quality control.
- Help with opening or closing tasks ( keyholders).
- Train new team members and provide ongoing coaching and feedback.
- Shift leads do not participate in hiring or firing decision and do not issue disciplinary actions.
Requirements:
- High school degree or equivalent
- Prior experience in the food & beverage industry is preferred (ServeSafe training or willing to complete training)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, time-sensitive environment
- Flexibility to work full-time shifts, including weekends and holidays
- Able to lift up to 50 lbs and stand for duration of shift
Schedules:
Crumbl cookies is closed on Sundays and you will always have that day off. Shift leads are required to be available for shifts on Friday & Saturday as those are our top selling days. Shift leads will generally rotate in a given week between opening shifts & mid shifts or mid shifts & closing shifts. Applicants who can work any shift are given priority and are considered in promotions.
Please inquire with any questions.
Location: West Chester 7614 Voice of America Centre Dr, West Chester Township, OH 45069, USA
If you are a talented and enthusiastic individual who is passionate about cookies and delivering exceptional customer experiences, we want to hear from you! Apply now to join the Crumbl Cookies team as a Shift Lead.
What makes Crumbl so special?
We’re the nation’s fastest-growing cookie company for a reason. Our rotating flavors, open-concept kitchens, and famous pink box make cookie-eating an experience you won’t forget. Each week has new amazing flavors in store to try for yourself. Join us today!