Shift Lead - Luxury Blowout Bar (Houston,TX) - Pressed Roots

Summary

Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.

Job Summary

To be a successful Lead at Pressed Roots, you must have strong leadership skills and have

high emotional intelligence. Assistant studio managers at Pressed Roots work closely with their

managers to empower their team members, maintain a professional yet fun environment, while

providing high-quality customer service.

Roles & Responsibilities

● Consistently greet clients and visitors with a positive, helpful attitude

● Supervise, train and assist employees in partnership with the Studio Manager and

Training Department

● Maintain proper inventory levels

● Lead the Front Desk team and all the responsibilities within the team in partnership with

the managers

● Manage all issues that arise from customers (complaints, grievances etc) in partnership

with the Managers

● Coach and Report all issues that arise from staff

● Be a shining example of well behavior and high performance at all times

○ Time & Attendance

○ Meeting performance goals

○ Maximize revenue

● Support the managers in all tasks/duties

● Daily recap email sent to management

● Allow new hires to shadow you and provide feedback and guidance as needed

● Able to contribute positively as part of a team, helping out with various tasks as required

- including but not limited to: Helping stylists clean their tools in between appointments,

sweeping up stations, training new front desk staff employees in partnership with the

Studio Manager

● Maintain the appearance of the studio

○ This includes but is not limited to cleaning blow dryer filters, trays, etc

Necessary Job Skills & Abilities

● Emulate patience and amazing customer service - even amongst the most difficult of

customer scenarios

● Positive attitude, energy at all times

● Reliability

● Ability to multitask and contribute in a fast paced environment

● Have a basic understanding and knowledge of Google Workspace

● Maintain salon - Including but not limited to: sweeping, cleaning, laundry, dishes, making

sure there are paper towels, toilet paper, etc.

● Meet productivity standards

● Contribute only positively to the culture/ environment

● Uphold and model Pressed Roots Core Values

● Follow all rules and policies detailed in the Pressed Roots Employee Handbook

● Competency in learning booking system or software

● Ability to lift at least 15 pounds

● Full knowledge and practice of TDLR safety and cleanliness standards is a bonus but not required

Requirements

● 1 + years experience as a front desk coordinator at Pressed Roots or 1+ years in a training/mentorship or assistant manager role in a customer service-related field

● 3+ years in customer service or people relations

● Consistent, professional dress, and manner

● Excellent written and verbal communication skills

● Good time management skills

● Powerful leading skills and business orientation

● Customer management skills

● Strong organizational skills

● Good communication and interpersonal skills

Essential Functions

• Ability to stand for extended periods (up to 9 hours).
• Ability to perform repetitive tasks such as handling scheduling software or interacting with clients.
• Ability to lift and carry objects weighing up to 25 pounds.
• Ability to reach overhead to perform cleaning tasks.
• Ability to bend, stoop, and kneel to assist customers, and/or maintain Studio cleanliness.

Pressed Roots is committed to providing reasonable accommodations to qualified individuals with disabilities who can perform the essential functions of this job. If you need accommodation to perform these duties, please let us know.

Benefits

• Hourly Pay From $17 to $19 Hourly, plus tip, commission, and bonus potential.
• Health Insurance
• Sick Pay
• Growth Opportunities
• Discounts and Services