Shift Lead - Guzman y Gomez

What are the perks and benefits of working at Guzman y Gomez?

Cool uniform, flexible schedule, pumping music all day! Over all good vibes. Opened 2020 and survived COVID while looking after their people. Great brand to work for with good values they stand by.

What does career growth look like at Guzman y Gomez?

GYG has a large growth pipeline which we are not afraid to show. Lots of opportunities to travel & we love to promote within to reward loyalty and energy for the brand.

Qualifications & Experience

• Completed (or willingness to undertake) Food Safety Supervisor course

• Completed (or willingness to undertake) Basset course

• Proven experience in a management role in the restaurant/hospitality industry or having completed GYG ARM training program

Shift Lead Skills

• Good command of spoken and written English

• Basic people management and conflict resolution skills

• Personable and approachable disposition

• Basic understanding of operational and financial reports

• Possess a good understanding of food safety concepts

• Willingness and ability to personally execute cooking tasks and food preparation procedures

• Strong computer/IT acumen including the ability to use Microsoft Office software (Word, Excel, PowerPoint, and

Outlook)

Shift Lead Responsibilities

• Ability to develop competence in various GYG systems including TASK (Point of Sale), Crunchtime (Inventory manager), GOMEX, Adi Insights (time & attendance), and Viva GYG (online training and communications).

• Actively engage and motivate crew on shift to achieve shift and restaurant targets.

• Ensure that all menu items are prepared and delivered in accordance with GYG’s Food Recipe and training guides, including portioning

and quality requirements, at all times including right until closing time.

• Maintain a complete knowledge of menu items and processes, basic ingredients, and food procedures to provide information to guests

and crew as required.

• Correctly complete and action daily checklists and paperwork on shift including Ready to Roll, Peak Excellence, Shift Allocation Sheet,

Food Safety Checklists, cash management and bank deposits and daily stock management.

• Monitor product levels throughout the shift and communicate effectively with other Cooks to ensure product levels on the line are

maintained.

• Ensure crew levels are matched to sales volume and guest demand.

• Represent the GYG brand at all times by living the GYG values and upholding all GYG policies and procedures.

• Support the management team to effectively train new crew members.

• Provide ongoing, constructive feedback to team members on shift, and hold them accountable to company standards at all times.

• Ensure the restaurant team upholds all GYG values, policies and procedures at all times, and escalate compliance concerns to the

Restaurant Manager as required.

• Communicate clearly and effectively with the restaurant team and other GYG staff.

• Organize all food as it arrives to ensure orders are provided to the guest together where possible while maintaining peak quality,

including line items, sides, sauces, etc.

• Liaise with the line and fries to ensure that products are provided to the guest in a timely manner.

• Comply with all Workplace Health and Safety procedures and practices in accordance with GYG requirements and policies.

GYG Guest Hospitality Skills

• Ensure all crew on shift maintain an enthusiastic and energetic approach to enhance the GYG guest experience, ensuring guests come

first at all times. This role is the restaurant's customer service team lead!

• Ensure that GYG speed of service standards are consistently met.

• Work with the Restaurant Manager to provide an enjoyable restaurant experience by maintaining a restaurant that is safe and clean.

• Effectively manage guest complaints in a timely and effective manner to ensure the best guest experience.

• Suggest the use of the salsa station to all guests.

• Clearly call order numbers and ensure that the right orders are allocated to the right guests.

Shift Leader Description:

Shift Leaders are responsible for the efficient and effective management of restaurant operations on their shifts including but not limited to operations, people management, guest experience and financial management.

About GYG!

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Chicago during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

It’s All About the Food!

Make Every Guest Love Us

Be Real

Got Your Back

It’s Up to Us!

Ready to join the family? Apply now to start the conversation.

GYG was founded in Sydney in 2006 by New Yorkers and childhood best friends Steven Marks and Robert Hazan. Steven and Robert had a vision to build a restaurant business that had the speed and convenience of fast food but to re-invent the fast-food category by serving high quality food fast, healthy, and fresh Mexican food! From day 1, GYG’s values have not changed; It’s all about the food; Make every guest love us; Got your back; Be Real; Got you back; It’s up to us.
GYG is committed to continually building our strong company culture and employee experience by putting pride and passion into all we do while respecting and developing our crew. From the first drive thru in 2015, to menu innovations like Breakfast, the ‘Minis' range and 100% clean, skin-on fries, to a market leading app for guests to pay & order ahead and earn loyalty points, we are on a mission to reinvent the way the masses eat fast food! Today GYG operates over 230 restaurants across Australia, Singapore, Japan and here in the United States.
We would love you to consider a career with us!

Benefits

Job Type