Shift Lead - ABM Industries

Overview

The Building Lead is responsible for overseeing the building projects, overseeing day-to-day team operations, coordinating supplies, equipment, activities of workers engaged in cleaning and maintaining premises of commercial, industrial or other establishments, ensuring performance goals are met. May perform additional tasks.

Lead Responsibilities:
•   Demonstrate capability and interest in training others.  
•   Can be relied on to train new employees and trainees.  
•   When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving. 
•   Inform customer when arriving at or leaving the job and when planning to return.  
•   Explore a customer complaint to determine the real problem.  
•   Respond to customer complaints with the proper amount of sympathy and empathy.  
•   Demonstrate ability to accurately determine job priorities by:  
o   Adhering to planned call schedule  
o   Scheduling report time concurrent with jobs  
o   Handling interruptions in stride  
o   Promptly and accurately complete all required paperwork.  
o   Keep manager informed of unfavorable news, changes made by customer.
o   Recognize what has to be taught to candidates and take required time to do so.  
o   Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.  
o   When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups 
o   While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor. 
Qualifications
•   Must be 18 years of age or older. 
•   Must meet all hiring requirements 
Preferred Qualifications 
•   One year of lead or supervisory experience 
•   2 years of warehouse experience