Shelter Program Manager - Agate Housing and Services

CAREER OPPORTUNITY

Agate Housing and Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

Agate Housing and Services values are:

Integrity: Consistently doing the right thing even if it isn't the popular thing.

Equity: Fighting the status quo by actively examining and changing the way things are done to better represent the people who are most impacted by homelessness and hunger.

Humanity: Understanding how these issues impact us- the community, our staff, and the people we work with- as a collective and developing relationships by establishing trust when we put in work to understand the needs of people experiencing homelessness and hunger.

Creativity: Responding to the needs of the community with innovative and unique solutions.

Agate Housing and Services is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including; medical insurance, employer paid dental and life insurance, short term disability, 4 weeks of paid time off in the first year of employment, and a 401k retirement savings with an employer match.

POSITION DESCRIPTION & OVERVIEW

The Outreach and Shelter Department serves single adults through our emergency response programs. Our programs include Shelter, Street Outreach, and the Welcome Center. Through these programs, we often encounter individuals along the broad spectrum of homelessness from recently homeless to chronically homeless individuals. The goal in each of these programs is to build rapport and assist in connecting individuals to stabilize their housing and achieve self-sufficiency.

The Shelter Program Manager is responsible for overseeing and supervising the operations and programmatic activities for one of Agate's two shelter program sites. This position supervises the Shelter Workers, Shelter Advocates and Lead Shelter Advocate and is responsible for developing and maintaining strong, collaborative relationships with a variety of community partners with a particular focus on Hennepin County Shelter Collaborative and the Hennepin County Coordinated Entry System.

PRIMARY DUTIES AND EXPECTATIONS

• Provide leadership and support to the staff providing shelter services and advocacy to people experiencing homelessness.
• Recruit, hire and coordinate training for shelter employees under their supervision.
• Provide ongoing supervision for shelter employees.
• Ensure ongoing training requirements are maintained by staff and appropriate to meet the needs of the shelter program and program participants.
• Develop, implement, and maintain program-specific procedural manuals and policies in collaboration with staff and program leadership.
• Facilitate regular team meetings.
• Identify ways, with staff and the Director of Outreach and Shelter, to coordinate program services, improve services, problem-solve, and develop client resources.
• Establish and maintain active working relationships with community partners and funders.
• Represent Agate in meetings with other agencies, businesses, government, funders, and community partners.
• Manage the financial resources of the programs within the budget.
• Ensure quality file keeping and case documentation by direct service staff.
• Oversee program reporting, ensuring that programs are on track to meet contractual goals.
• Ensure that services offered are compliant with Federal, State, and County guidelines, and contract requirements.
• Respond to changing community needs and incorporate best practices throughout the programs.
• Ensure that required evaluation systems are in place.
• Other duties as assigned.

PHYSICAL REQUIREMENTS FOR THIS POSITION

95% Sedentary work - Sitting most of the time with occasional walking and climbing stairs. Exerting up to 10 pounds of force occasionally.

5% Light work - mostly standing with some sitting. Occasionally exerting up to 20 pounds of force.

REQUIRED QUALIFICATIONS

• Three years minimum working with people experiencing homelessness.
• Knowledge of and experience working with Hennepin County Coordinated Entry System.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Demonstrates skill in understanding cultural differences.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.
• Demonstrated written and verbal communication skills.
• Must possess basic computer skills.
• Licensed social worker at the graduate level (LGSW or LISW) preferred.
• Fluency in languages used by our clients (Spanish, Amharic, Oromo, Somali, ASL) preferred.

In addition, successful applicants will embrace the following perspective, skills and abilities:

• Commitment to Agate Housing and Services' values and mission of ending homelessness and relieving hunger through action and advocacy.
• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
• Hold the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

• Personal experience with homelessness;
• Experience working, interning, or volunteering with people experiencing homelessness;
• An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

We encourage applicants with lived experience to apply. However, if you have received services from Agate Housing and Services within the last two years this will make you ineligible for employment.

This position requires use of your own personal vehicle for Agency business and will be required to maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence. In addition to criminal background studies, applicants must have a valid Driver's License and pass a driving record background check.

SERVICE ANNIVERSARY BONUS PROGRAM

This role is eligible for a $1000 service anniversary bonus after one year of employment.

REFERRAL BONUS PROGRAM

Do you know someone who you think would be a good fit for a position at our organization? Please refer them! Agate Housing and Services offers a $250 bonus to employees who refer qualified candidates for current openings. The referring candidate must clearly state the name of the employee who referred them in the section of the application that requests this information.

The Referral Bonus Form must be submitted to Human Resources no later than 30 days after the referred employees begin employment. Any Referral forms submitted after 30 days will not be processed.

To be eligible for rewards, candidates must be hired as permanent full or part-time employees (this excludes on-call, employees, temporary employees, interns or contract workers).

When applying for the position, candidates must clearly state the name of the current employee that referred them. The referral bonus will be paid out within one month of the candidate's six (6) month anniversary. There is no cap on the number of referrals bonuses an employee can receive!

HOW TO SUBMIT YOUR EMPLOYMENT APPLICATION

Visit agatemn.isolvedhire.com and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter. If you have previously created an account to apply for a position at Agate Housing and Services, log in to your account before attempting to apply for another position.

Applications will be accepted until position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Employees actively participate in various committees that give voice to staff to create active participation and involvement in shaping the future of our agency.

Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, indigenous people, persons with disabilities, and LGBTQ+ individuals.