SharePoint Administrators/End User Support Specialists - Graham Technologies

About Graham Technologies:

At Graham Technologies, we deliver solutions that empower our clients to achieve their missions efficiently and effectively. We are seeking skilled SharePoint Administrators/End User Support Specialists to support a mission-critical government project in Washington, DC. This role involves a blend of SharePoint administration, user support, and training responsibilities, ensuring smooth content management and site functionality. The position requires hands-on expertise in SharePoint environments and collaboration with diverse stakeholders.

Responsibilities:

• Collaborate with SharePoint Administrators, Content Managers, and end-users to address content management needs and troubleshoot issues.
• Engage with customers to gather requirements, record enhancement requests, and resolve system problems.
• Develop, maintain, and enhance SharePoint content and applications in line with established office policies.
• Create and configure SharePoint sites, pages, and web parts.
• Conduct beginner, intermediate, and advanced training sessions on SharePoint Subscription Edition (SE) and SharePoint Online.
• Provide follow-up support by addressing user questions, demonstrating SharePoint functionality, and resolving technical issues.
• Maintain a knowledge base of technical articles, troubleshooting tools, and guides.
• Regularly update stakeholders with product news and support information.
• Manage and resolve support tickets via a web-based tracking tool.
• Participate in major projects to enhance SharePoint's utility for organizational needs.

Required Skills and Experience:

• Active DoD Top Secret (TS) Clearance with eligibility to obtain and maintain SCI access.
• Experience providing Tier 2/3 support for SharePoint Subscription Edition (SE) and SharePoint Online.
• Minimum of 8 years experience in web, database, and application design, development, and implementation for moderate to complex systems.
• Proficiency in developing SharePoint and SharePoint Online applications, including custom web parts, master pages, features, and site definitions.
• Strong ability to package and deploy SharePoint solutions and customize web parts using out-of-the-box functionality.
• At least 2 years' experience with SharePoint 2013/2019/SE.
• 5-7 years experience in Information Systems, Engineering, Computer Science, or a related field.
• Exceptional communication and presentation skills

Desired Qualifications:

• Previous experience supporting government projects.
• Experience in SharePoint training.
• Certifications in any of the following areas:

• • Microsoft Certified Solutions Developer (MCSD)
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified IT Professional (MCIPT)
  • Microsoft Certified Technology Specialist (MCTS)
  • SharePoint 2013/2019 Administration, Development, or Configuration

• Bachelor's degree in Information Systems, Engineering, Computer Science, or a related discipline.
• Familiarity with SharePoint Designer 2013/2019 and/or Visual Studio

Compensation:

At Graham Technologies, we believe in treating every person the way we want to be treated - fairly. Our compensation package ensures everyone at Graham Technologies is given equal pay for equal work - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or even negotiation skills!

Most IT companies can probably offer many of the same services, but what sets us apart from the others is truly our people! We care about our employees and show it often with sincere appreciation and acknowledgment of not only the final work products but also the little steps taken along the way! In addition, our generous benefits package helps our team members live well and prosper.

Here are just a few highlights:

• Four Week's Accrued PTO First Year
• Ten Paid Federal Holidays
• Health, Dental, Vision, and Life Insurance
• 401(k) Plan with Annual Employer Contributions
• Flexible Schedules
• Reimbursements for Continued Education and Training

Why Graham Technologies?

Our Core Values say it all!

• Value our Customers
• Care about our Employees
• Passionate about Innovation
• Believe in a Strong Work Ethic
• Rely on Teamwork
• Integrity Matters

Founded in 2007, GTech is a consulting services firm zealous about providing the best solutions to address our client's needs and maximize the value of their investments.

One way we do this is by providing exceptional employees for our clients range of expertise, expands the entire IT industry! We've cultivated a family of individuals where integrity, commitment, and reliability are etched into the heart of our delivery teams.

In addition, we are equally zealous about caring for our employees - the lifeblood of our business! We've purposefully created a culture that is friendly, family-oriented, and all-inclusive. Our team members are encouraged to "have a life," both in and out of the office, through flexible schedules (where available), continuing education, and support to pursue their passions.