Servicing Specialist - Guidance Residential

Guidance Residential, LLC is a strong, growing company that specializes in residential mortgage lending. Our team members are a vital strength in our ability to grow and continue to serve our customers.

We are adding to our Servicing team and are seeking a full-time Servicing Specialist to lead the projects and activities relating to the subservicing of the Guidance Residential mortgage portfolio. You will work with our Servicing team and Sub-Servicer to support Guidance in its activities related to servicing closed home financing contracts.

Essential Duties and Responsibilities

1. Process daily activity including obtaining documents for Sub-Servicer on paid in full contracts.
2. Take customer calls related to conflicts with Sub-Servicer. Interact with Sub-servicer to facilitate the resolution of customer issues related to loan servicing such as payments, tax and insurance issues including loss claims, payoff/releases, and financial hardship.
3. Maintain Servicing Oversight Logs (excel) and work in other company related data basis and Operational systems to obtain scanned documents and track progress.
4. Provide support to the Servicing Oversight Manager as it relates to the servicing of loans by a Sub-servicer.
5. Research and provide needed documents for Compliance requests, CEMA request and other Servicing related Items.
6. Other duties as assigned.

Requirements

• High school diploma or equivalent experience.
• 2-year college degree helpful.
• Minimum 2+ years’ experience servicing mortgage loan contracts however, can be compensated through education or other related experience.
• Effective customer service skills including phone and written communication skills.
• Detail oriented.
• Good organizational and analytical skills.
• Ability to work collaboratively with peers, managers, and customers in a team environment to attain common goals.
• Ability to multitask on various items while meeting strict timelines and deadlines.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Proficient in Microsoft Word, Excel, Outlook, and basic email functions.

Aside from the requirements above, the ideal candidate will have a proven track record in exceptional follow-up and customer service, and must be able to prioritize multiple projects to ensure deadlines are met. Must also be able to demonstrate initiative and use independent judgment within Guidance's established guidelines and procedures.

We are located within walking distance to the Washington D.C. Metro's Silver Line Wiehle-Reston Station, and we are also only a few miles from the Dulles International Airport.

We offer a competitive salary as well as a comprehensive benefits package including Medical, Dental, Vision, Flex Spending, Life/AD&D, STD, LTD, 401K + Roth with immediate 100% vesting in company match, Student Loan Pay-Down Program, paid holidays, vacation, and more.

Guidance Residential is an Equal Opportunity Employer.