Services Sales Engineer Manager - Palo Alto Networks

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

Your Career

As one of our two Services Systems Engineer Manager, you will be the technical leader for the Majors and Public Sector Services Systems Engineering team. You will work closely with the Services Sales Manager and, along with your team, build relationships with your core sellers and customers with the goal of helping them build product adoption and consumption strategies to enable detection and prevention of advanced cyberattacks and breaches. Our customers need guidance on how to deploy and optimize our cyber security platform. Your guidance, expertise, and mentorship of your team of SEs will keep them ahead of the latest cyberthreats and allow your customers to get the most value from their Palo Alto Networks investments.

We are looking for a leader to develop our services system engineering teams, providing training and technical support as a services expert. Additionally, you will provide feedback to the Global practice leads on new feature requests and service offering improvements based on what you learn from your customer base. Your team, in partnership with the services sales managers, will build comprehensive services proposals that allow our customers to accelerate time to value and most importantly, help your client sleep at night as they use our products to build secure digital transactions. 

Your Impact

• Recruit and hire new services systems engineers into the territory, hiring the best talent in the industry
• Responsible to train, mentor, and review employees on your team, keeping them engaged and successful in their careers 
• Support your services systems engineer team in complex evaluations, problem-solving and challenging customer environments
• Define and create an updated services system engineering training curriculum
• Provide effective technical leadership in customer interactions to include sharing security trends and product adoption methodologies employed by other customers to actively be part of the selling process
• Own the Transformation Services workshop methodology, documentation/deliverables and training of the SSE team to be able to deliver effective customer facing workshops that define the current state and future state of their security program that maximizes our product and services opportunities and customer ROI
• Act as a floating systems engineer and fill in for existing team members if there is a resource conflict or vacation coverage challenge
• Act as an escalation point for pre-sales and post-sales technical issues that arise 
• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
• Lead conversations about industry trends and emerging changes to the security landscape that every customer needs to plan for 
• Work with the Global practice leads and service delivery leads to recommend new service offerings for our large customers and provide feedback from customers 
• Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the 'pre-sales' process for strategic opportunities
• Maintain a general understanding of competitor selling strategies
• 50-75% travel within the region

Your Experience

• Experience as a pre-sales Services System Engineer Manager 
• Experience as a Senior Services System Engineer or Consulting Engineering
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products 
• Knowledge of how to scope LOE and build comprehensive services adoption, consumption and customized support solutions for our account teams to position with our Palo Alto Networks customer base
• Strong communication (written and verbal) and presentation skills
• Quota driven attitude focused on client's best solution by being a trusted advisor 

The Team

As part of our Services Sales team, your team of SEs will support the sales team with technical expertise and guidance when establishing trust with key clients. As the leader of our services systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $218,600/yr to $300,650/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.