Services Advisor - SHI International Corp.

Job Summary

The ASG Services Advisor purpose is to focus on the customer experience and support SHI account teams and customers with the intent to build statements of work (SOW) for services opportunities.

This position will report to the ASG Services Manager in the ASG Services department.

This position is required to report to the SHI Somerset NJ or SHI Austin office location as determined by SHI management.  

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include, but not limited to:

• Serve on Pre-Sales Service Desk, acting as front line support for incoming service requests
• Qualify incoming requests based on SHI services success criteria
• Coordinate discovery calls and lead conversations focused on project expectations, the customers current IT environment, and desired outcomes
• Create SOWs based on SHI capabilities and customers' expectations
• Maintain project documentation throughout sales cycle, including SOW revisions
• Support the transitions of signed agreements from the pre sales process to SHI service delivering team
• Maintain and update a pipeline of services opportunities
• Focus on delivering a world class customer experience according to SHI standards
• Coordinate and collaborate with peers to establish accountability and action plans

Qualifications

• 3+ years working experience on a Help Desk, Managing and Deploying IT solutions or sales support and overlay role in a technology and/or sales organization
• Bachelor's Degree or relevant work experience required
• General understanding and concepts of Cloud, Security, Networking, Datacenter, and End User Compute

Required Skills

• Ability and desire to work within a team environment, and at times independently
• Proactive and self starter mindset
• Commitment to customer services and being ridiculously helpful 
• Deep understanding of the IT services Industry
• Strong sales skills and talents required
• Highly organized individual with strong written and verbal communication skills
• Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

 Preferred Qualifications /Skills/ Certifications

• CompTIA A+
• Cisco CCNA
• AZ-900
• MS-900
• Proposal Writing

Certifications Required

Preferred Certifications:

• CompTIA A+
• Cisco CCNA
• AZ-900
• MS-900
• Proposal Writing

Additional Information

• The estimated annual pay range for this position is $55,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status