ServiceNow Workflow Analyst - iMPact Business Group

ServiceNow Workflow Analyst 

Job Description:

• Office of Information Management is looking for a ServiceNow Talent to support the ongoing maintenance and integration efforts of the ServiceNow environment.
• Primary focus will be working within the Enterprise Global IT Asset Management and Architecture team building out workflows in ITAM and APM that are interconnected. 
• Codes, tests, debugs, and documents assignments of moderate to high complexity Independently researches and resolves more complex technical problems.
• A top-level technical contributor in highly specialized phases of applications system architecture with strong technical (applications based) knowledge.
• Work with multiple business owners to move forward development and enhancements around workflows in ServiceNow.
• Design and develop moderately complex scripts, workflows and integrations to create custom applications in ServiceNow.
• Engage with customers to understand and document requirements.
• Participate and contribute to design and code reviews.

Preferred Qualifications (Skills, Experience, Education, Certifications):

• ServiceNow workflow development in both ITAM and APM
• Strong communication skills, both written and verbal.
• Ability to maintain documentation, manage change management processes and ensure policies & procedures are being followed, maintain backlog, etc.
• 3+ years experience in similar role working with ServiceNow  

Required Qualifications (Skills, Experience, Education, Certifications):

• Bachelor's degree in a field related to computer science, information technology or related fields
• A background in IT service management software, particularly ServiceNow.
• ServiceNow certification

Preferred Qualifications (Skills, Experience, Education, Certifications):

• ServiceNow workflow development in both ITAM and APM
• Strong communication skills, both written and verbal.
• Ability to maintain documentation, manage change management processes and ensure policies & procedures are being followed, maintain backlog, etc.
• 3+ years experience in similar role working with ServiceNow  

Required Qualifications (Skills, Experience, Education, Certifications):

• Bachelor's degree in a field related to computer science, information technology or related fields
• A background in IT service management software, particularly ServiceNow.
• ServiceNow certification