ServiceNow Vulnerability Response Administrator (Remote) - Conexess Group, LLC
St Louis, MO
About the Job
Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a ServiceNow Vulnerability Response Administrator in a remote capacity. This is a long-term opportunity with a competitive compensation package.
Responsibilities:
Qualifications:
#LI-Remote
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a ServiceNow Vulnerability Response Administrator in a remote capacity. This is a long-term opportunity with a competitive compensation package.
Responsibilities:
- Perform hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications
- Work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key application, ServiceNow Vulnerability Response (SN VR).
- Monitor and troubleshoot the performance of the ServiceNow environments (Dev, Test, and Production Instances).
- Conduct routine health assessments, ensuring peak performance and availability.
- Implement and maintain ServiceNow security policies, roles, and access controls, ensuring data confidentiality and compliance with regulatory requirements.
- Perform regular application updates and patches, ensuring system stability and security compliance
- Lead Support interactions with Cases, Changes and Requests, and escalations.
- Administer software and plugin upgrades, Establish a rollback plan for upgrades, ensuring minimal disruption in case of unforeseen issues.
- Collaborate with stakeholders to identify workflow requirements and streamline business processes.
- Develop and maintain ServiceNow Performance Analytics dashboards and indicators to provide insights into platform usage and performance.
- Act as a subject matter expert on ServiceNow Vulnerability Response capabilities, providing guidance and recommendations to stakeholders and project teams.
- Configure and maintain ServiceNow integrations with third-party systems, ensuring data integrity and seamless communication.
- Collaborate with project managers, business analysts, developers, and other stakeholders to define project requirements, milestones, and deliverables.
- Document project-related configurations, customizations, and integrations, capturing lessons learned and best practices for future reference.
Qualifications:
- Technical experience with ServiceNow CMDB capabilities to drive improvements in matching discovered items from various scanners to configuration items and application services by tuning CI lookup rules.
- Minimum 5 years of ServiceNow platform experience
- Experience working in Agile/Scrum methodologies
- Basic understanding of risk management is helpful for understanding how organizations might prioritize certain systems, environments, or assets within VR.
- Basic understanding of policy and compliance management is helpful when trying to automate compliance across various sources or standards from your compliance monitoring tools’ findings.
- Python, Angular/React, JavaScript, HTML/CSS, and API development experience is necessary
- ServiceNow Certified Systems Administrator (REQUIRED)
- ServiceNow Vulnerability Response Certified (REQUIRED)
- ServiceNow Performance Analytics training (desired)
- ServiceNow CMDB training (desired)
- ITIL4 (desired)
#LI-Remote
Source : Conexess Group, LLC