ServiceNow Solution Architect from Elgebra

Required

• 10+ years of experience in designing complex systems integrating products like ServiceNow with Telecom Enterprise Architecture.
• At least 5+ implementation experience of ServiceNow CSM, TSM, ITSM and UI builder

Roles and responsibilities

• Experience in ServiceNow Architecture, CSM Platform capabilities, configuration, Integration, Transform Map, REST API Explorer, Workspace, Dashboard and UI builder
• Experience in ServiceNow solutioning, system Integration and data security and aligning the solution across multiple Agile Release Trains and Suppliers.
• Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams.
• Lead the development and customization of ServiceNow applications, modules, and workflows, in collaboration with Senior developers and other dependent roles.
• Ensure that architectural solutions meet technical and functional requirements
• Review existing system architecture and recommend improvements
• Participate in engineering reviews to determine any ambiguities
• Investigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input required
• Conduct architectural analysis, evaluation, and design of systems that support and seek to solve complex business and technical problems
• Enable and ensure that system architecture is delivered in the form of robust and scalable solutions to business problems and needs
• Specify the solutions functional and technical requirements, and implementation phases required in order to deliver on and solve complex business problems
• Implement architectural governance, standards, metrics for measuring, monitoring and improving architecture
• Should have experience in Performance Analysis and Health Check.
• Ensure team members understand system architectural implications of requirements

Knowledge, skills and attributes:

• Strong communication and organizational skills
• Ability to effectively deal with stakeholders in challenging situations.
• Ability to navigate through complexity and ambiguity
• Strong understanding of system architecture, design, and delivery of ServiceNow Platform
• Understanding of regulatory requirements and organizational standards including security
• Knowledge of the system design life cycle models
• Ability to design systems compatible with cloud computing architectures and selection of components
• Ability to design and select system components
• Planning and decision-making skills
• Good verbal and written communication skills
• Ability to use a variety of design tools
• Ability to problem-solve and apply critical thinking