ServiceNow SME - GCB Services LLC

Clearance: Must have Active TS/SCI Clearance

Summary of Work:

• Government CI06 P0C is the approval authority for ALL CI06 Service Central work Coordinate/collaborate with Service Central PM0.
• Create the business case for the new capability, including responsibility for describing the functional use cases, developing the application and associated integrations, following a consistent and effective security model, accounting for availability and capacity, adhering to ServiceNow best practices, and clearly identifying any connections to external systems.
• Perform the following actions within the CI06 Service Central Platform IAW CI02 Service Central PM0.
• Modify catalog item description/ short description Activate/ deactivate a catalog item or service Group membership management.
• Edit records in a custom table (e.g. custom lookup table) Anything the Power User can do.
• Use the Guided App Creator
• Create/ modify Scoped Forms, Workspace Views, and Lists Create/ modify a Flow
• Create/ modify a Scoped Catalog Item
• Modify Roles associated with Global Groups
• Have an admin role in any environment/ scope Enable plugins
• All other pro code capabilities
• No-Code Application Development
• MUST: Follow the Service Central Service Central Platform Governance Policy Vl.6 to ensure development standards, processes, and governance are met and adhered to.

The contractor must have one or more of the following certifications:

• ServiceNow Foundations
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developers
• ServiceNow Certified Implementation Specialists