ServiceNow Senior Project Manager - CRI Advantage

The ServiceNow Senior Project Manager will provide operational support to CRI's Solutions Division and report to ServiceNow Division's Project Management Lead.

Responsibilities

• Assists the Project Management Lead of ServiceNow Solutions with program implementation and ongoing day-to-day management of the program
• Analyze project management needs and tailor industry best practices to suit environment
• Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization.
• Review all SOWs, track financials and revise agreements as necessary
• Work with cross-functional teams with diverse technical skill sets to support successful performance across operations and projects;
• Establish and maintain cooperative working relationships with a diverse group of staff members, stakeholders, and customers
• Participate in meetings; follow up on direction, action items, questions, documentation, etc;
• Develop and maintain both programmatic and technical documentation.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
• Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to coworkers and colleagues.
• Organize workflow and ensure that employees understand their duties or delegated tasks

Requirements

• The ServiceNow Senior Project Manager will provide operational support to CRI's Solutions Division
• PMP Certification
• Agile/Scrum Master Certification
• 3-5 years as supervisor or relevant role
• 1-3 years of ServiceNow experience in leading Client implementations from start to finish.
• Familiarity with company policies and legal guidelines of the field
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Experience in management, operations, and leadership
• Understanding of general finance and budgeting
• Ability to build consensus and relationships among managers, partners, and customers.
• Excellent communication skills
• Solid Understanding of the ServiceNow Platform and its Applications.
• Solid understanding of financial management

Preferred Qualifications

• 6+ years in supervisor role
• 3+ years of ServiceNow experience
• 8+ years of project management experience