ServiceNow Quality Assurance Analyst - ICMA-RC dba MissionSquare Retirement

Join a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers. Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement's Technology team.

The Quality Assurance Analyst will manage the testing activities for ServiceNow platform development and enhancement projects as well as instance upgrades. The Quality Assurance Analyst will work closely with business analysts, system administrators, and business users to maximize efficiencies in executing tests, leveraging ServiceNow’s automated testing capability, when applicable, to construct effective functional, performance, and regression test suites.

Essential Functions for this role include:

• Owns, administers, and enforces compliance with the Software Development Lifecycle (SDLC) and Project Management Lifecycle (PMLC) processes
• Responsible for SDLC and PMLC Process Ownership (documentation, process amendment, etc.)
• Responsible for SDLC and PMLC Administration (project intake, education of applicable teammates, questions, job aids, templates, etc. using appropriate tools (e.g., Service Now)
• Track active projects for compliance with required deliverables.
• Partner with Technology Risk Management to coordinate and manage audit data collection, review, and response as requested.
• Participate in Change Advisory Board (CAB) to help ensure all materials have been submitted and reviewed. Act as back up coordinator for the CAB when needed.
• Collaborate with Quality Assurance (QA) to optimize their approval process and verification within Change Management (CM)
• Other duties as assigned

If you have the following skills, we encourage you to apply:

• BA/BS or equivalent experience. 
• 5+ years relevant project management and technology-based change deployment experience
  Familiarity with Service Now, Microsoft Project, and deployment management best practices.
• Experience with ServiceNow
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Strong analytical and organizational skills
• Strong proficiency with Microsoft Office applications
• Dev-Sec-Ops continuous deployment experience

 To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributions
• Varied incentive plans
• Flexible/Hybrid work schedules
• Wellness programs
• Tuition reimbursement
• Professional and career development courses
• Mentoring programs
• Volunteerism program 

 As a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law.