ServiceNow QA Lead - Pure Storage

Company Overview:

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview:

SHOULD YOU ACCEPT THIS CHALLENGE...

The ServiceNow Quality Lead is a lead role within the ServiceNow team responsible for leading a QA team(s) in the planning, implementing, and execution of all aspects of the quality and testing function. This position uses in-depth analysis and test design skills and technologies to work with business stakeholders and project managers to develop and deliver test strategies, test plans, and test cases for multiple projects. Overseeing the QA function, the QA Lead will be responsible for managing a team of colleagues responsible for testing.

Responsibilities:

• Oversee all aspects of ServiceNow quality assurance testing including establishing and evolving formal QA processes; establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met while meeting or exceeding utilization targets.
• Oversee and assist with identifying, diagnosing and tracking software defects from discovery to resolution.
• Establish and develop ServiceNow test strategy, methodologies, test plans, scripts, procedures as well as lead and assist with test execution and automation
• Migrate existing  test cases or create new test cases and automate them to support end-to-end business processes effectively and efficiently
• Manage multiple competing priorities while driving resolution and getting results
• Collect and report quality metrics from test execution for continuous improvement
• Work with developers and BSAs to design specific testing strategies for features being developed and automate them
• Support developers in troubleshooting or addressing issues with applications and dev/test environments
• Perform the role of Critical Escalation Manager
• Lead and mentor QA team performance and provide feedback to ensure timelines and deliverables are met
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Qualifications:

• Expertise in migrating manual processes towards automation
• Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning, test case management, code coverage, defect analysis and automation testing

• 5+ years experience in testing ServiceNow modules - CSM, ITSM, HRSD, HAM, ITOM, etc 
• 3+ experience in building and managing automated tests within the ServiceNow Automated Testing Framework (ATF)
• Previous experience leading QA team function at a large, complex company
• Significant hands-on experience in project management and Agile/Scrum product development life cycles
• Thorough understanding of the complete test lifecycle including performance testing and automation testing
• Demonstrated leadership, coaching and mentoring skills combined with flexibility working in a dynamic, fast moving product development environment
• Highly effective collaborator, communicator and problem solver
• Highly organized, detail oriented, extremely responsive and able to prioritize a large number of tasks across multiple projects.
• As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.

#LI-TH3 #LI-HYBRID

Pay Range:USD $156,000.00 - USD $235,000.00 /Yr.Pay Transparency Statement:

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 

This role may be eligible for incentive pay and/or equity. 

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

BE YOU—CORPORATE CLONES NEED NOT APPLY:

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.