SERVICENOW LEAD DEVELOPER CSM at Judge Group

Location: Sacramento, CA
Salary: $140,000.00 USD Annually - $150,000.00 USD Annually
Description: Our client is currently seeking a SERVICENOW LEAD DEVELOPER CSM

hybrid in Sacramento, CA

ServiceNow Customer Service Management (CSM) Expert & Certified Application Developer to join our dynamic team. This role offers an exciting opportunity to leverage your deep knowledge of CSM functionalities and application development expertise to drive innovation and optimize our customer service operations

This job will have the following responsibilities:

• 1.           Process Improvement:

  a.           Analyze existing customer service processes and identify areas for improvement.

  b.           Leverage ServiceNow features (workflows, automations) to automate tasks and optimize workflows.

  c.           Develop and implement process improvement initiatives within the CSM module.

  d.           Continuously monitor and evaluate process effectiveness and suggest further enhancements.

  2.           CSM Configuration:

  a.           Configure the CSM module to align with best practices and meet specific business needs.

  b.           Design and implement workflows, automations, and knowledge base articles within CSM.

  c.           Integrate the CSM module with other ServiceNow modules and potentially external systems.

  d.           Manage user roles and permissions within the CSM module.

Qualifications & Requirements:

• 1.           EDUCATION:  Bachelor’s Degree in Computer Science, Information Systems, or a related field. Master’s Degree is a plus.

  •             EXPERIENCE: Minimum of 5 years of experience developing and implementing ServiceNow CSM applications.

  •             Minimum of 8 years of experience developing service management applications.

Contact: pmahoney@judge.com