ServiceNow Lead Developer - OneTen Coalition

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

About the Team:

The Global Technology Service Management function is a new team charted with designing, implementing and managing next generation Service Management policies, processes and solutions. Our mission is to ensure the appropriate controls and capabilities are in place to enable the delivery of stable, resilient, and available technology services to our customers and employees.



This job is responsible for infrastructure tool/service designs within technical domains in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of tools/services by leading others in solution development, maintenance of templates, playbooks and automation used during implementation. Job expectations include demonstrating expertise within technical domains, decomposing issues or objectives into work units, advancing efficient solution delivery practices, and promoting exceptional design, engineering and organizational practices.

The ServiceNow Lead Developer will have a leading role in developing the ServiceNow platform as defined by the Product teams and guide the development team in solution design and implementation approaches that align to best practices.

Key responsibilities:

• Contributes to the ServiceNow platform roadmap and strategy
• Develop and maintain the ServiceNow platform in alignment with the strategy
• Enforce platform engineering and development standards
• Review and evaluate demand for fit and alignment to products and identify complex features requiring additional due diligence
• Provide input to and sign off on solution design for complex features
• Manage ServiceNow code quality control processes and routines
• Lead and mentor a team of developers assigned to specific ServiceNow products

Responsibilities:

• Confirms that application and business requirements have been translated into technical definitions, reference models, blueprints, and playbooks to guide development and integration of technology solutions
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• Reviews and may develop software solutions to address manual and repeatable work or inefficient processes
• Reviews and guides the evaluation of reference models, blueprints, playbooks and the execution of on-site evaluations of third-party products being considered for firm adoption
• Mentors and assists Infrastructure resources on infrastructure service along with application integration validation methods and tools to ensure that technology solutions comply with enterprise system design and engineering standards
• Promotes an inclusive and healthy working environment and help to resolve organizational impediments/blockers

Skills:

• Analytical Thinking
• Application Development
• Risk Management
• Solution Design
• Automation
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Stakeholder Management
• Architecture

Required Qualifications:

• Minimum of 5+ years of experience a ServiceNow development and engineering
• ServiceNow Certified System Administrator (CSA) certification, product micro certifications
• Proven experience as a lead engineer in highly regulated environments
• Experience in ServiceNow cloud platforms
• Experience designing and implementing ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
• Experience with continuous integration between ServiceNow modules and integrated applications
• Experience in highly regulated IT lifecycle management, including system security, auditing, data processing and analytics, software development methodologies, and technology transitions
• Experience building and managing IT solutions, including integrating multiple services in ServiceNow or other cloud technologies
• Experience supporting ServiceNow integrations for security, risk, and compliance
• Experience in ServiceNow platform management, data management, configuration and implementation, custom development, infrastructure management, and hosting
• Experience in financial institution information technology security, compliance with rules, regulations, and financial industry standards
• Experience leveraging MID servers for integration and automation
• Experience with front-end technologies like HTML, CSS, and JS
• Experience with custom REST/SOAP APIs (web services)
• Experience with ServiceNow Discovery and other Configuration Management Database (CMDB)population toolsets
• Experience with CMDB design and implementation
• Experience with ITIL Operations Application design and implementation (incident, problem, change, service request, etc.)
• Experience gathering and analyzing system requirements

Desired skills:

• ServiceNow certified implementation specialist (CIS)
• ServiceNow certified application developer (CAD)

Shift:
1st shift (United States of America)

Hours Per Week:
40