ServiceNow ITSM Business Analyst - Randstad USA
Irving, TX 75039
About the Job
Skills:
- Azure Virtual Desktop
- Windows Server
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
location: Irving, Texas
job type: Permanent
salary: $90,000 - 100,000 per year
work hours: 8am to 4pm
education: No Degree Required
responsibilities:
- Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
- Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments
- Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing
- Creating UAT testing scenarios for automated testing frameworks (ATF)
- Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT
- Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays
- Creating procedures and training material for end-users
- Performing post-migration hyper-care for end-users
- Other ITSM business analyst / process needs as identified by management
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: No Degree Required
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.