ServiceNow ITOM Architect - Metasys Technologies
Hartford, CT
About the Job
ServiceNow ITOM Architect
Onsite Hartford, CT(remote ok but preference is near CT)
6+ monthe Project
Responsibilities:
Onsite Hartford, CT(remote ok but preference is near CT)
6+ monthe Project
Responsibilities:
- Understand and analyze the client's application and infrastructure landscape
- Provide consulting approach in defining and implementing the CSDM model
- Implement and enhance CMDB using CSDM
- Work on complex Service Mapping and Discovery
- Interact with various application and infrastructure teams to document the landscape
- Expert in ServiceNow ITOM modules: Discovery, CSDM, CMDB, Service Mapping
- Proficient in ServiceNow CMDB Architecture and CSDM modeling
- Excellent verbal and written communication skills; able to translate complex technical concepts into understandable business value statements and procedures using diagrams and flowcharts
- Primary contact for process owners, business users, and vendors
- Hands-on experience in scripting and coding ITOM solutions, including Discovery and Service Mapping
- Experience in designing and developing integrations between ServiceNow and third-party systems using ServiceNow's Integration Hub and/or custom APIs
- Strong understanding of import sets, transform maps, external data sources, and ServiceNow data mapping
- Ability to analyze and map existing CIs and their relationships for successful ITSM processes (Incident, Change, Problem & Knowledge)
- Experience in configuring/developing Discovery probes, sensors, and patterns to ensure data accuracy and integrity of CMDB
- Proficient in improving Discovery performance and coverage, building effective dashboards for senior leaders, service owners, and executives
- Expert knowledge of third-party integrations with ServiceNow, Discovery probes, sensors, patterns, Service Mapping configurations, and Event Management rules
- Experience in conducting workshops with enterprise users about the CSDM framework
- Ability to configure ServiceNow Discovery and Service Mapping for infrastructure component discovery
- Skilled in setting up and maintaining discovery schedules, configuring probes, and troubleshooting
- Strong understanding of architecture/infrastructure concepts and basic application, server, network, storage, and cloud infrastructure components
- Experience configuring MID servers for testing and ensuring discovery
- Proficient in troubleshooting patterns during discovery via the Service Mapping module in ServiceNow
- Coordination with ServiceNow for handling unique discovery requirements during projects
- ServiceNow - CSDM, CMDB, Discovery, Service Mapping
- Scripting and coding for ITOM solutions
- Integration Hub and custom APIs
- Data mapping and external data source management
- Probes and sensor configuration
- Workshop facilitation
- MID server configuration
- Dashboard creation for CMDB health
- 12+ years experience in Infrastructure Discovery
- Proven specialization in using CSDM framework to enhance CMDB and implement Service Mapping
- Experience in proactively driving customer needs, requirements, and design conclusions with a consulting approach
- ServiceNow Admin
- ServiceNow Implementation Specialist
- ServiceNow Discovery and Service Mapping
Source : Metasys Technologies