ServiceNow Engineer - Glow Networks

Location: San Diego (preferred) or Mountain View CA - Hybrid (3 days a week onsite)

Job details

- Design scalable, robust, and innovative ServiceNow solutions that align with business needs and technical requirements. Guide the architecture and implementation of core ITSM processes, custom applications, and integrations.
- Provide deep expertise in ServiceNow modules such as ITSM, ITOM.
- Stay up to date with new features, functionalities, and best practices in ServiceNow.
- Work closely with stakeholders to identify opportunities for process improvements and automation using the ServiceNow platform.
- Ensure that solutions are efficient, maintainable, and aligned with business goals.
- Develop and maintain integrations between ServiceNow and other enterprise systems, ensuring data consistency and smooth operation across platforms.
- Ensure all ServiceNow solutions adhere to security standards and regulatory requirements. Implement access controls, encryption, and other security measures as needed.
- Create and maintain comprehensive documentation for all customizations, configurations, and workflows. Provide training and support to end-users and other developers as necessary.
- Monitor the performance and health of the ServiceNow platform, identifying and resolving any issues proactively to ensure optimal performance.
- Collaborate with IT leadership, business analysts, and other stakeholders to understand business needs and translate them into technical solutions on the ServiceNow platform.

Optional but Beneficial:

JavaScript, Html, Css, Java or Python a plus
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Advanced/Specialized Certifications:
ServiceNow Certified Implementation Specialist (CIS) in relevant modules (ITSM, ITOM)
ServiceNow Certified Application Specialist (CAS)
Cloud Certifications (AWS, Azure, GCP)