ServiceNow Database Administrator - Isys Technologies

I2X Technologies is a reputable technology services company to the Federal Government.  Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country.  We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states.  Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers.

• Support the standup, configuration and implementation of ServiceNow’s environments and containerization
• Designing schema, access patterns, locking strategy, SQL development, and tuning.
• Modifying the database structures as required.
• Optimizing application and end-user queries (reactive tuning) and archiving data
• Generates needed ad hoc reports by querying from the database
• Performs Proactive performance tuning
• Control user access to the database and enrolling users and maintaining system security.
• Secure database privileged credentials (SYSDBA or SYSTEM for Oracle; sa for SQL Server)
• Review Parameter configuration and tuning, cache management, and job scheduling
• Monitor performance metrics, response times, request rates with alerts and logs
• Ensure compliance with database vendor license agreement
• Allocate system storage and planning future storage requirements for the database system
• Install and upgrading the database software
• Performs data backups
• Create, manage, and monitor high-availability (HA) systems
• Patch the software that powers your database
• Troubleshooting DB errors and potentially contacting vendors for technical support

• Requires a US Citizenship.
• Hold and active security certification that meets DOD 8570 IAT level II or higher (i.e., Security+)
• Must hold an active DoD Secret clearance.

• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 8-12 years of professional experience; or 6-10 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.

• At least 3 years of experience with the design, development, and support of Oracle and AWS databases.
• At least 2 years of ServiceNow support.
• Experience with database upgrades.
• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management level briefings.

• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.

Preferred Qualifications

• ServiceNow Certified Application Developer
• Experience or familiarity with Agile development and testing methodology
• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.

• Experience with JIRA, Git and Confluence.

• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and ServiceNow certifications.
• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
• Experience working with large software systems including hardware integration and test.
• Experience working with multi-disciplinary technical development teams.
• Experience moving from a legacy application to a new application .
• Experience implementing AWS and Oracle databases.
• Experience with DevOps/DevSecOps and CI/CD implementation.

Essential Requirements:

US Citizenship is required.

Active Secret

I2X Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

In compliance with Colorado’s Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. I2X Technologies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

I2X Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. I2X offers a competitive compensation program and comprehensive benefits package to our employees.