ServiceNow Business Analyst - SSP

Position Summary/Purpose: Overview of the basic function and purpose of the job, and how it contributes to the successful achievement of department and organization objectives.

Responsibilities:
Work with a multi-disciplinary team on the configuration, development and implementation of various ServiceNow modules
Partner with Product Managers and SMEs to define and understand capability vision and roadmap, and elicit and document requirements (use cases/user stories) and process flows (Visio/BPMN), specific to the ServiceNow module.
Plan and manage the business analysis approach for the project and ensure the consistent application of the BA process and related methodologies to deliver artifacts
Elicit, analyze and document business, stakeholder, and software requirements for technology capabilities
Provide guidance on utilization of effective Business Analysis techniques, template usage and development, and technical subject matter.
Maintain and encourage compliance with project specific standards, processes, and tools for Requirements Definition and Management while ensuring traceability for impact and coverage analysis
Must be able to communicate requirements effectively to technical and non-technical stakeholders.
Responsible for tracing the requirements during implementation to ensure that the developed system is consistent and in scope with the determined system requirements.
Frequently assist or direct the testing function in development and evaluation of test cases and test results.

Skills/competencies:
Strong communications skills. Must be comfortable working in a global environment.
Working knowledge and experience with ServiceNow implementations, including CSM, ITSM, Demand Management and Resource Management required.
Knowledge of other ServiceNow modules preferred.
Experience working for a professional services firm a plus.

Principal Duties: Primary duties and responsibilities. List duties in order of importance; this outline does not specify each and every task that might be performed. Indicate percentage of time spent on each task.
Duties % of Time
Requirements management and documentation 60%
Business process documentation and process improvement analysis 40%

Qualifications: The skills, abilities, specific knowledge, education and minimum experience necessary to perform this job.
Autonomous worker who can participate effectively in a multi-disciplinary team
4-5 years of hands on Business Analysis experience in a complex regulated environment
Bachelor s degree from an accredited college or university or foreign equivalent in computer science or related discipline
Skillful in requirements elicitation, analysis, and management for medium to large initiatives while interacting with multiple stakeholders in a matrix organization
Exceptional verbal and written communication skills, proficient at communicating/interacting professionally with diverse groups, clients, executives, managers, and subject matter experts
Proficient with industry-standard, structured business analysis techniques, and practices
Professional designation such as CBAP, PMP, Six Sigma or comparable methodologies strongly encouraged
Strong experience with Microsoft tools such as Word, Excel, Visio, PowerPoint, Teams; preferred exposure to Azure DevOps and/or ServiceNow Agile Development



The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.