ServiceNow Business Analyst at Apolis
Arlington, VA
About the Job
- Job Title: ServiceNow Business Analyst
- Location: Arlington, VA
- Tax Term (W2, C2C): W2
- Job Type (Permanent/Contract) : Contract to Hire
- Duration: 3-6 Months CTH
- Pay Range: $60/hr W2
Responsibilities:
- Providing operational program and project support to program manager and team leads.
- Analyzing and documenting business and technical processes to formulate and develop new and modified business information processing systems.
- Coordinating with cross-functional teams to ascertain system and network requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user’s acceptance.
- Writing and editing documents such as Standard Operating Procedures, Work Instructions, and Job Aids.
- Conducting Quality Reviews of documentation to identify improvement opportunities.
- Increasing proficiency in specific business disciplines such as Operations Management.
- Create and distribute operational reports as requested.
- Facilitating projects and coordinating with cross-functional teams to produce better business outcomes.
- Collecting and maintaining program/project metrics and develop improvements in metrics.
- Facilitating project activities and coordinate with cross-functional teams to meet deadlines.
- Hosting and facilitating daily/weekly/monthly project/operational meetings with government and contractors.
- Candidates must be U.S. Citizens with the ability to obtain and/or maintain a Client EOD clearance (program can also hold candidates with currently active security clearances up to the Top Secret level)
- 5+ years of ServiceNow experience and strong understanding of platform
- Associate’s degree with 12 years of experience, Bachelor’s degree with 10 years of experience, Master’s degree with 7 years of experience, OR 16+ years of experience
- Previous experience as a Scrum Master
- Previous experience as a Business Analyst
- Attention to detail and resourcefulness.