ServiceNow BP Consultant at The Computer Merchant, LTD.
Springfield, VA 22151
About the Job
JOB TITLE: ServiceNow Business Process Consultants Hybrid
JOB LOCATION: Springfield VA - Hybrid (1-2 DAYS A WEEK ITO)
WAGE RANGE*: 40-75
JOB NUMBER: 24-00710
Task Description:
As a ServiceNow Business Process Consultant, you'll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.
REQUIRED EXPERIENCE:
Required skills/Level of Experience:
Under direct supervision, general knowledge in field, works on assignments that are generally semi routine in nature, may assist with moderately complex projects. Minimum 1 year experience + bachelor's degree or equivalent (Associate degree +2 years' experience; 6 years' experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience.
Preferred skills:
Primary Job Duties:
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Springfield VA - Hybrid (1-2 DAYS A WEEK ITO)
WAGE RANGE*: 40-75
JOB NUMBER: 24-00710
Task Description:
As a ServiceNow Business Process Consultant, you'll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.
REQUIRED EXPERIENCE:
Required skills/Level of Experience:
Under direct supervision, general knowledge in field, works on assignments that are generally semi routine in nature, may assist with moderately complex projects. Minimum 1 year experience + bachelor's degree or equivalent (Associate degree +2 years' experience; 6 years' experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience.
- Experience working with ServiceNow HRSD for Federal customers, 1+ years; or experience working with ServiceNow (any module) for Federal customers, 2+ years.
- Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years.
- Excellent customer relationship management skills including effective oral and written communications, 3+ years.
- Experience working in agile teams, 2+ years.
- Experience in client-facing roles, 2+ years.
Preferred skills:
- ServiceNow Certified HR Implementation Specialists.
- Agile certification, preferably with SAFe.
- Experience with enterprise design thinking, 2+ years.
Primary Job Duties:
- Requirement Gathering/User Story Creation – 50%
- Solution Design – 20%
- System Testing – 20%
- Troubleshooting – 10%
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Salary
40 - 75 /hour