ServiceNow Administrator at Veracity Consulting

Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.

Currently, we are searching for a ServiceNow Administrator to join our team in a 100% remote capacity.

Job Responsibilities:

• Responsible for managing and optimizing the ServiceNow platform, ensuring that our IT service management processes are efficient and effective
• Oversee the daily operations of the ServiceNow platform, including user management, system configurations, and application support
• Design, develop, and maintain custom applications and modules to meet business needs, ensuring they align with best practices and ServiceNow standards
• Implement and enhance ITSM processes, including incident management, problem management, change management, and knowledge management
• Manage and optimize Service Portfolio Management and Field Service Management processes to ensure effective service delivery and customer satisfaction
• Support and enhance Customer Service Management functionalities, integrating with other systems as needed to provide seamless customer experiences
• Create and maintain reports and dashboards to provide insights into service performance and identify areas for improvement
• Work closely with IT teams, stakeholders, and end-users to gather requirements, troubleshoot issues, and provide training and support
• Maintain comprehensive documentation of system configurations, processes, and workflows to ensure knowledge transfer and compliance

Minimum Job Qualifications:

• Certified System Administrator (CSA) certification is required
• Proven experience as a ServiceNow Administrator, with a strong understanding of ITSM, SPM, FSM, and CSM
• Proficiency in building and managing custom applications within the ServiceNow platform
• Familiarity with ServiceNow modules and functionalities, including but not limited to Incident, Change, and Problem Management
• Strong analytical skills and the ability to translate business requirements into technical solutions
• Excellent communication and interpersonal skills, with a customer-focused mindset
• Ability to work independently and collaboratively within a team environment
• Regular and predictable attendance

To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications.  Applications that are incomplete or are submitted for "any" position will not be considered.   Applicants are good for 90 days.  If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application. 

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.

It is Veracity Consulting’s policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.  

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.