Service Writer Representative - Master's Transportation

Irving, TX 75062

About the Job

Do you have experience as a Service Writer? Passionate about delivering outstanding customer service?
We want YOU to be the voice of our service team!

Why Work Here?

Great culture, pay, benefits, and investment in your training and development

Benefits:

(3) weeks of (PTO) Paid Time Off
(12) Paid Holidays
Competitive health insurance, dental, vision, company-paid life insurance, and short/long-term disability benefits
401(k) with generous company match
Discounts for travel, entertainment, and more

Job Summary:

The Service Writer Representative plays a vital role in ensuring excellent customer service and satisfaction. The Service Writer is responsible for effectively communicating with customers to identify their automotive problems and needs, scheduling service tasks with technicians to ensure timely completion of work and providing clear explanations of services performed and associated charges.

Essential Functions:

Engages with customers to accurately assess and document their concerns regarding their buses and service needs
Explains service options and timelines to customers and is the liaison between the customer and technician to ensure clear communication of issues and solutions
Provides accurate estimates for services, repairs, and parts
Provides recommendations for additional services based on vehicle inspection results
Creates and manages work orders for service requests
Ensures all necessary paperwork is completed for warranty and service contracts
Coordinates with technicians to prioritize and schedule service work efficiently
Schedules appointments and manages the service calendar to optimize workflow
Writes detailed Repair Orders (ROs) that capture customer concerns and conveys them to the technician(s)
Keeps customers informed about the progress of their service, including any delays or updates during the service cycle
Processes payments and maintains accurate records of customer interactions, service orders, and payments.
Ensures customer satisfaction and handles customer complaints or concerns with professionalism and empathy
Follows up with customers after service to ensure satisfaction and encourage repeat business

Required Education/Experience/Certifications:

High School Diploma or equivalent experience
1+ year(s) of experience as a Service Writer/Advisor or related role in the automotive industry
Technical understanding of automotive systems and automotive service/repair
Strong written and verbal communication skills
Excellent customer service skills and ability to resolve conflict
Professional demeanor with a cooperative attitude, capable of maintaining positive working relationships and handling sensitive situations with diplomacy
Highly organized and detail-oriented with a proven track record of managing tasks accurately and responsibly
Strong problem-solving and organizational skills with the ability to prioritize tasks and meet deadlines

Preferred Education/Experience/Certifications:

Experience in the bus industry is a significant advantage
Background in automotive technology and repair
Bachelor’s degree in business, sales, or a related field is a plus
Bilingual: English/Spanish

Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

If you are ready to drive your career forward and be a crucial part of our service success, apply today and let's hit the road together!

Source : Master's Transportation