Service Writer - LaVergne - Pool and Spa Depot

The Service Writer (SW) provides customers with courteous customer service either in person or over the phone. The SW strives to retain current customers and develop new business by extending professional, efficient service and suggesting additional services and products to meet the customer's needs.


Responsibilities Include, but not limited to:

• Provide account information to customers including previous service calls & completed repairs
• Schedule service calls
• Perform account maintenance, create new contacts, update existing contacts & accounts
• Build relationships & trust with customers & potential customers by listening to their needs & educating them about our products & services
• Respond to customers requesting to cancel service calls by determining the reason & offer alternatives
• Provide timely resolution to customer complaints, concerns and issues
• Schedule & coordinate delivery/install of products to customer's homes, service calls & repairs to a wide range of leisure products
• Accurately communicate customer concerns to technical staff
• Maintain a working knowledge of products and services
• Other duties as designated by the management team.

• Must have the ability to multi task in a fast paced environment
• Proven ability to handle multiple tasks and meet deadlines
• Ability to maintain calendars and schedule appointments
• Must be fluid and able to adapt to changes in daily priorities
• Must be able to use web based software (Google Mail, Google Drive, Google Sheets, etc)
• Demonstrated customer service experience
• Excellent communication skills, both verbal and written
• Ability to work with minimal supervision
• Experience as a Service Writer, Service Scheduler, Dispatcher or similar role is preferred, but not a requirement
• High degree of attention to detail and trustworthiness
• Open availability and excellent time management skills are a must in this role
• Willingness to work overtime when needed

• 401(k)
• 401 (k) matching
• Dental Insurance
• Disability insurance
• Employee Discount
• Health Insurance
• Life Insurance
• Paid Time Off
• Retirement Plan

About Us:
As a family-owned company that was founded in 1996, Pool and Spa Depot embraces traditional values while placing our customers first. We shop the world and bring in the #1 leading products. With locations serving Nashville, Brentwood, La Vergne, Clarksville and Cookeville, Tennessee, Huntsville, Alabama, as well as Bowling Green, Kentucky, we offer the best selection of inground pools and above-ground pools, equipment, chemicals, portable spas and hot tubs, swim spas, saunas, patio furniture and much more to you and your family.

The success of Pool and Spa Depot has come through hard work, long hours, and recruiting the best and most experienced personnel in the Middle Tennessee area. If you are looking for an exciting opportunity, in a fun environment with great benefits, come check out one of our five locations or apply to join our team right here!