Service Writer - American Golf Cars

Full Job Description:
American Golf Cars in Irving TX is looking for a Service Writer. A Service Writer will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:
Work with customers over the phone and in person
Create service appointments and scheduling
Identify and assess customer’s needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Creating customer profiles, sales orders and invoicing
Netsuite
Works side by side with the Service Manager
Go the extra mile to engage customers

Skills:
Good Customer service skills
Customer service experience
Strong phone contact handling skills and active listening
Willing to be a team player
Good Attitude
Great attention to detail
Ability to multi-task, prioritize, and manage time effectively
Good Listener
Willing to do what it takes to get the job done

Job Type: Full-time

Pay: $17-$25/hr. based on experience

Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Paid time off

Schedule: Day shift Monday through Friday 7AM to 4PM
 

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