Service vehicle acquisition specialist - Fred Anderson Kia of Greer

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If that sounds like you or you have prior experience in sales, telecommunications, real estate, B2B, or hospitality industries – this job role is a perfect fit for you!

Our service acquisition specialists are responsible for interacting with our service drive customers to explain our buyback program and provide an exceptional experience while we provide the customer with an accurate proposal for their current vehicle.

This is a full-time position Monday-Friday 7:30 am to 4:30 pm schedule.

• No prior automotive experience is needed, we provide all the training you need for success!
• Service acquisition specialists enjoy flexible schedules and competitive pay plans.
• With our competitive pay structure (salary + bonus) and customer volume the opportunity for success is limitless!

What we offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:

• Greet all guests in the service drive area and interact with them about their current vehicle
• Explain our buyback system and gauge customer interest in trading in/upgrading their vehicle with us
• Create proposals
• Collect necessary information and work directly with the service and sales team throughout the buyback process
• Continuous follow up with customers via phone, text and email
• Review daily appointments and set an action plan for the day
• Provide customers with product information and hand off customers to the appropriate dealership personal throughout the process
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Complete all campaign calling tasks
• Set appointments with guests as needed
• Other duties assigned by management

Qualifications:

• Prior customer service or sales experience
• Excellent communication skills
• Strong organizational skills
• Prior follow-up/prospecting skills (preferred)
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with the ability to build rapport with others
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent