Service Unit Support Specialist - Girl Scouts San Diego

Join our team at Girl Scouts San Diego as a Service Unit Support Specialist and make a meaningful impact on our Girl Scouts! In this vital role, you’ll provide dedicated support to our incredible volunteers, ensuring they have the tools, guidance, and resources needed to deliver life-changing experiences to girls in our community. Your ability to solve problems, communicate effectively, and foster strong relationships will help empower volunteers to thrive in their roles and advance our mission of building girls of courage, confidence, and character.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build strong administrative volunteer teams by recruiting, appointing, training, and developing volunteers in assigned areas
• Provide ongoing coaching and direction to administrative volunteers in assigned areas by interpreting Girl Scouts of the USA and Girl Scouts San Diego policies, standards, and procedures
• Continually update knowledge of tools and resources and ensure volunteers have the knowledge to leverage those resources
• Follows GSSD’s volunteer management processes including the recruitment, screening, selection, placement, development, training, recognition, and re-assignment of service unit volunteers
• Provides customer support and follow-up with volunteers in a timely manner and upholds GSSD’s customer service standards
• Identifies the need for and provides timely problem solving and conflict resolution when appropriate
• Optimizes the use of technology (including the customer relationship management system) in providing customer service to volunteers
• Serves as the main point of contact for service unit volunteers and acts as a broker to distribute information to council staff and guide volunteers to additional support services and resources. Keeps current on cross-departmental information and supports training and messaging provided for service unit volunteers
• Performs additional duties as assigned to assist in fulfillment of GSSD’s mission and goals
• Works both cross-departmentally and in partnership with internal and external customers to support service unit membership efforts, including recruitment, retention, and recognition of girl and adult members

Keyword: Service Unit Support Specialist
Required Experience:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree or equivalent work experience
• Minimum one-year professional experience managing volunteers
• Bilingual English/Spanish, preferred
• Ability to work a flexible schedule including evenings and weekends as needed
• Valid drivers’ license, proof of insurance, and access to reliable transportation. Daily and/or occasional travel may be required
• Must have belief in the mission and values of Girl Scouting; be willing to subscribe to the principles expressed in the Promise and Law, and aware of the needs of girls in our pluralistic society

The pay range for this position is $20.00 - $21.00 per hour.

Girl Scouts San Diego is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all individuals are respected and valued. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable laws.

From: Girl Scouts San Diego