Service Territory Coordinator at Stryten Energy

Are you an organized and customer-oriented professional with a passion for delivering outstanding service? We are looking for a dedicated Service Coordinator to join our team and ensure the smooth operation of our branch services. 

Working for Stryten Energy, a Service Coordinator's primary day-to-day responsibilities will include assisting management with all aspects of the service branch’s operation including interactions with customers, technicians, and the management team. In the absence of the Service Territory Manager, the coordinator is fully accountable for branch operations.

This position is office based in Corona, CA, and requires you to work onsite. The hours are Monday – Friday.

Base rate offers for this position may vary based on factors such as location, skills, and relevant experience. The hourly rate for this role is: $24.04 - $26.25. In addition, this position offers medical, dental and vision benefits.

Responsibilities

Main Responsibilities:

Customer Contact, Service Requests, Scheduling and Dispatching:

• Handle all service requests and customer contact in a timely and professional manner.
• Create, schedule, and update service calls for technicians as necessary.
• Keep customers informed of service dates and update customer’s systems as needed.
• Follow up with Service Technicians and customers to ensure satisfaction and completion of Service Calls.
• Process, review, and update the service call from creation through invoicing.
• Over-communicate with all things Branch related to the Territory Service Manager.

Additional Responsibilities:

• Safety: Engaged with daily safety practices for Stryten techs and facilities.
• Drive warranty claims and work with Warranty Admin for approvals.
• Handle customer issues and ensure timely and effective resolutions.
• Escalate issues as needed to the appropriate manager(s).
• Liaison with the Stryten Sales team and other Stryten departments, cross-functional service point of contact for all internal departments and customers.
• Cross-train with other team members for potential backup.
• Participate in training courses and meetings as needed.
• Provide additional customer service and clerical support as required.
• Logistics support: Place repair parts orders for the local branch stocking model, create quotes, create Bill of Ladings, utilize company portal to arrange common carriers, manage branch-to-branch transfers of repair parts, and deliver repair parts to techs as needed.
• Inventory Control: Issuing the parts to the tech, ensuring parts are invoiced correctly on service work orders, conducting monthly cycle counts including authorized adjustments to inventory, and participating in yearly physical inventory (critical function).
• Issue purchase orders to outside vendors.
• Rental Program: Manage the entire workflow of rental batteries, deploying rentals, tracking rentals, and receiving rentals, all while accurately invoicing the customer.
• Manage workflow with technicians assigned to the branch to ensure service levels are met.
• Manage day-to-day operations of the branch on behalf of the Territory Service Manager when needed.
• Receive and track assigned work orders from the Stryten National Call Center and manage the service request to complete closure.
• Service assessment: Use technical battery and charger experience/knowledge to help customers troubleshoot potential issues, and to support techs in the field during repairs.
• Schedule and coordinate scrap battery retrievals.
• Complete billing reports for customers as needed.
• Must be able to travel for two-week training.
• Other duties as assigned

• A self-starter with exceptional time management and communication skills, capable of working well under pressure.
• Team player in a fast-paced environment.
• Have strong knowledge of MS Office Software.
• Experience in JD Edwards is a plus.
• Experience with Salesforce is a plus.

• Possess excellent organizational skills with strong attention to detail.
• Be able to work independently and capable of multi-tasking and prioritizing job functions.
• Bilingual (Spanish/English) is not necessary but would be an asset.

• Technical knowledge of industrial batteries & chargers a plus.

Required Experience:

• College or University Graduate preferred.
• Must have at least 2 years’ experience in similar or related role within customer service.

EEO

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at