Service Technician (Union) - Construction Equipment - Monroe Tractor - Westborough

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family owned business, and we’re WBE-certified.  

The Service Technician is an experienced technician in the heavy equipment industry. This person will be required to have mechanical expertise, including diesel, to support the needs of the branch in a professional, safe, and timely manner. You will be performing maintenance services, including repairs for diesel run equipment.

Responsibilities

• Provide technical service to vehicles and equipment.
• Read job order, observe, and listen to vehicle in operation to resolve malfunction and plans work procedures.
• Follow checklists to ensure all critical parts are examined.
• Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
• Test-drive vehicles to ensure that they run smoothly.
• Tag all warranty parts and returns to warranty clerk.
• Attend training classes and keep tabs on factory technical bulletins.
• Develop and maintain positive relationships with customers to increase overall customer happiness.
• Properly complete the service and/or repairs assigned by supervisor.
• Complete all work according to the applicable safety requirements and published procedures.
• Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.
• Maintain your designated workspace in an organized and clean manner.
• Ensure guest vehicles are returned as clean as they were prior to being serviced.
• Show the utmost courtesy to all guests, visitors, and dealership personnel.
• Make every effort to achieve the production objectives set by management.
• Adhere to manufacturer’s policies and procedures as they relate to labor operations, time and repair order documentation when performing warranty repairs and torque specifications.
• Any other duties as outlined by the Service Supervisor and, or management.

Qualifications

• Prior experience in heavy construction equipment OR strong mechanical background/aptitude.
• Strong independent work ethic, able to work within a team.
• Excellent customer service skills; a builder of relationships
• Clear and concise communications
• A strong sense of urgency, focusing on time.
• Computer skills

Technician Benefits

• Annual Tool/Shoe Allowance
• Shop equipped with the newest technology and equipment.
• Uniforms provided.
• Discounts on products and services
• Highly productive shop
• Continued education, manufacturer hands on and web-based training.
• Competitive wages

Salary Range: $24.33 - $37.20/hr

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.