Service Technician - Solid Surface Dept. - CounterTek, Inc., Ephrata, PA - Midatlantic Employers' Association

Service Technician - Solid Surface Dept. - Counter Tops

(for Kitchens and Baths)

CounterTek, Inc.

Ephrata, PA

Full-Time, Permanent Role

Monday-Friday - 6:00am-3:00pm

No evenings or weekends

CounterTek Inc. is a small, locally owned, business located in Ephrata, PA.

We manufacture and deliver custom-made vanities and countertops to our customers in the kitchen and bath industry.

Our products include laminate and postform countertops, solid surface countertops, and cultured marble vanity tops.

We currently have an opening for a Service Technician to join our Solid Surface Department.

This is a full-time permanent role.

Pay Rate is based on qualifications and experience. Overtime may be available at certain time periods.

Pay is based on experience, but extensive training will be provided.

Hours can vary but are generally Monday-Friday 6am-3pm.

No weekend hours.

All candidates will be required to undergo a background check and drug screen. A clean driving record and DOT medical exam are also required.

CounterTek pays 100% of every employee’s healthcare and long-term disability premiums.

Additional benefits include vision, dental, life, short-term disability, and more.

After 1 year of service, CounterTek will match up to 4% of employee’s contribution to our 401K, should they decide to participate.

Paid holidays.

JOB DESCRIPTION:

Job Title: Service Technician

Job Summary:

Responsible for template, installation, and repair of countertops on site while maintaining a professional demeanor. Customer satisfaction is our goal and providing excellent customer service is important in this position.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Safely load and unload service vehicle with required materials and tools.
• Arrive at scheduled appointments within an agreed upon window of time. Communicate with customer and scheduling if appointment time will not be met.
• Perform template and installation services for custom countertops.
• Cleanly remove existing countertops if required for effective repair of issue reported.
• Troubleshoot any technical problems related to repair as they arise.
• Record complete and accurate notes related to project. Contact office to resolve any concerns that cannot be addressed at jobsite. Complete template or field measurement should a replacement top be required.
• Possess extensive material and product knowledge. Be able to provide contractor, builder, or homeowner on site with information regarding options and repair requirements. Possess excellent customer service skills to communicate clearly and respectfully with customers in their homes.
• Complete repair inspection and jobsite clean-up prior to leaving the site.
• Review care and maintenance instructions as required with end user.
• Care for and maintain company equipment used in installation process.

At CounterTek, each employee is recognized and valued. We understand the importance of work/life balance.

We do not work evenings or weekends, and everyone is treated fairly and respectfully.

While teamwork is strongly encouraged, we take time to acknowledge and celebrate everyone’s individual talents and accomplishments.

CounterTek, Inc. is an Equal Opportunity Employer

Keyword: carpentry, measuring, cutting, countertop construction kitchen and bath industry, manufacturing, fabrication
Required Experience:

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner.
• Technical Skills - Strives to continuously build knowledge and skills.
• Attention to detail and accuracy.
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures.
• Attendance/Punctuality - Is consistently at work and on time.
• Motivation - Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Safety and Security - Observes safety and security procedures.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or equivalent. One year of verifiable production experience.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Math Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Read a tape measure to the 1/16^th.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Work is performed on the jobsite in the building or outside depending on type of work being completed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 75 pounds (tops, boxes, etc.). Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this Job, the employee is regularly required to stand; talk or hear. The employee is frequently required to walk.

Benefits:

CounterTek Inc. offers the following benefits after 90 days of employment:

• Paid holidays
• Paid time off
• 100% employer-paid health insurance (voluntary employee-paid benefits are also available, such as vision, dental, and life insurance)
• Employer-paid long-term disability
• Up to 4% employer match on 401K contributions for participating employees after 1 year of employment

From: Midatlantic Employers' Association