Service Technician at Apex Systems

If you are interested, please email your most up to date resume to Mackenzie Morris at mamorris@apexsystems.com

Job Title: PC Service Technician

Shift: Monday - Friday; 7am - 4pm

Location

Merritt Island, FL

Contract

3 years

Principal Duties and Responsibilities:

• IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
• Coordinates and Client End User on expectations and availability to conduct Managed Client Services
• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• When required-provides onsite shadowing to Program Field Service Team
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance to technical products

Required Skills and Competencies:

• CompTIA A+
• 1.5 + years' experience in servicing/deploy computer equipment
• Must have a proven customer service background
• Must have experience in a corporate environment
• Individual will be knowledgeable of Windows operation system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments