Service Technician at Securitas Electronic Security

Merchantville, NJ 08109

About the Job

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

ST is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on ST products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Respond to trouble tickets to ensure application uptime and system performance
Work individually and as a team to diagnose and resolve application issues
Execute preventative maintenance tasks to maximize application availability and identify system faults
Perform routine configuration changes (user permissions, application configuration, etc.)
Document all system modifications through a digital change control tracking system
Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
Perform pre-deployment end to end testing of all upgrades and major modifications
Perform on site installations of software upgrades and major modifications

Minimum Requirements

High School diploma required or equivalent
Familiarity installing and troubleshooting low voltage equipment
Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
Strong working knowledge of Microsoft Office
Strong written and verbal communications skills
Working knowledge of network communications and IP addressing
Excellent problem solving and analytical skills
Excellent time management skills
Positive attitude and strong work ethic
Certifications in enterprise grade CCTV and Access Control systems a plus

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.