Service Technician - RHI Magnesita

Service Technician

About the job

RHI Magnesita is seeking a dynamic Service Technician reporting to the Area Sales Manager - Steel South. This role will be based out of Lexington, NC or surrounding areas. This role is 75%+ onsite role (occasional visits to surrounding customers, team meetings, and necessary training seminars) and will be responsible for equipment maintenance, as well as assisting with product installation. This role will work very closely to ensure that the company products are being utilized/installed appropriately in accordance with prescribed guidelines. This role will work to improve sales turnover, support inventory management, identify problems (troubleshooting), and address concerns.

Tasks will include:

• Adherence to proper safety requirements by client, and use of appropriate PPE at all customer sites.
• Provide service type functions, which will involve product installation support and machine maintenance.
• Provide assistance and have general trouble shooting ability with machinery/equipment.
• Daily customer interface related to product sales and performance, along with understanding customer expectations of performance.
• Data tracking related to RHIM products, and competitor product performance.
• Assisting with inventory management functions.
• Daily communication with Superior regarding all customer developments: Threats, Potentials, Concerns. Identify and relay information to Superior pertaining to performance of products, operational changes, review of competitor products and performance, application potentials, and general audit of customer. Report on quality issues and address problems.
• Submit expenditures on a weekly basis. Expenditure development should be conducted with the most cost-effective approach in mind.
• Electronic communication should be checked every business day. Calls should be returned within that business day.
• Ability to be able to travel to different locations in Virginia, NC, and SC territory; 1-2 hours typical travel but up to 4-5 hours if needed. Occasional travel for gate and equipment training will also be required.
• Ability to respond to afterhours urgent or emergency needs of the customer.
• Ability to stay overnight occasionally.

About you:

• High School Diploma or GED
• 2+ years of refractory installation or steel mill or foundry experience preferred
• Safety focused. Familiarity with heavy industrial environments and related safety standards
• Mechanical aptitude, experience problem solving machinery, and being able to provide preventative maintenance and fix large machines when needed
• Exceptional customer
• service skills both internally and externally
• Proficiency with MS Office Suite of products, specifically basic Excel skills - data entry / reports / create basic spreadsheets, One Note, Teams, Outlook, and some Word
• Ability to learn inventory control processes and standards
• Independent worker and self-motivated, who contributes to the overall team objectives
• Hands on, forward thinking, and improvement/results driven
• Works effectively and collaboratively, including clear written and verbal communications

Do you recognize yourself in this role?

At RHI Magnesita everyone is welcome and encouraged to apply. We evaluate applications based on required qualifications and regardless of gender identity, nationality, ethnic origin, religion, disability, age, sexual orientation, marital or partnership status. At RHI Magnesita we appreciate the value of diverse teams.

About RHI Magnesita

RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals and glass. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with around 15,000 employees in 47 production sites, 7 recycling facilities and more than 70 sales offices. RHI Magnesita intends to build on its leadership in revenue, scale, product portfolio and diversified geographic presence to expand further in high growth markets.

The Group maintains a premium listing on the Official list of the London Stock Exchange (symbol: RHIM) and is a constituent of the FTSE 250 index, with a secondary listing on the Vienna Stock Exchange (Wiener Börse).

Learn more about us and follow us at:

www.rhimagnestia.com

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