Service Technician for Fire Alarm and Security - Better Talent

Integrated Fire & Security Solutions (IFSS)

COMPANY OVERVIEW:

Integrated Fire & Security Solutions (IFSS) is a leading provider of comprehensive fire alarm and security solutions. With a strong commitment to customer satisfaction and technical excellence, IFSS has established itself as a trusted partner for businesses and organizations seeking reliable and advanced fire and security systems. The company's team of highly skilled professionals possesses extensive knowledge and experience in the design, installation, and maintenance of state-of-the-art fire alarm and security technologies.

IFSS offers a wide range of services, including fire alarm system design and installation, security system integration, access control solutions, video surveillance, and 24/7 monitoring. By staying up-to-date with the latest industry standards and best practices, IFSS ensures that its clients receive the most effective and compliant solutions tailored to their specific needs. The company's dedication to quality and customer service has earned them a reputation for delivering exceptional results and building long-lasting relationships with their clients.

Headquartered in Fort Myers, Florida, IFSS serves clients throughout the region, providing them with the peace of mind that comes with having a robust and reliable fire and security infrastructure. The company's commitment to ongoing training and education for its employees ensures that they are always equipped with the knowledge and skills necessary to deliver the highest level of service and support to their clients.

POSITION SUMMARY:

The Service Technician is a critical role within the organization, responsible for ensuring the smooth operation and maintenance of fire alarm and security systems. The ideal candidate should possess a strong technical background, with a deep understanding of various fire alarm and security technologies, including panels, devices, and programming. They should be well-versed in industry standards and regulations, such as NEC and NFPA requirements, and be able to apply this knowledge to troubleshoot and resolve complex system issues.

The successful candidate should have a minimum of 5 years of demonstrated work history as a service technician or hold relevant certifications in IFSS' areas of expertise. NICET certification in Fire Alarm Systems is preferred but not mandatory. The ability to communicate effectively with both internal and external customers is essential, as the Service Technician will be responsible for providing customer training and support, as well as coordinating with the Service Coordinator and Service Manager to schedule resources and ensure the timely completion of projects.

As a Service Technician at IFSS, there are ample opportunities for career growth and advancement. The company values ongoing training and education, encouraging its employees to attend seminars, stay updated with industry changes, and participate in factory-level training classes when necessary. With a strong performance and dedication to professional development, the Service Technician can progress to higher-level technical roles or move into management positions within the organization.

RESPONSIBILITIES:

• Provide customer service coordination in the field and repair all IFSS installed systems
• Deliver customer training on fire alarm and security systems
• Work with the Service Coordinator and Service Manager to help schedule onsite resources and ensure equipment and materials are correct and onsite when needed
• Communicate effectively with internal and external customers
• Complete and fill out service work orders accurately and in a timely manner

QUALIFICATIONS:

• Certifications in IFSS' areas of expertise or a successful 5-year minimum of demonstrated work history/knowledge as a service technician is required
• NICET certification in Fire Alarm Systems is preferred, but not required
• Understanding of NEC and NFPA current requirements is essential
• Ability to troubleshoot panels, devices, and program various systems including, but not limited to, Notifier, Firelite, Silent Knight, Lenel, Open Options, DSX, Milestone, Salient, and DMP
• Perform onsite review of previous repairs and quality control
• Maintain professional and technical knowledge by attending seminars, keeping up with industry changes, and attending factory level training classes when necessary

COMPENSATION & BENEFITS:

Annual Salary: Hourly, $28 - $35

Bonus

• This position offers a bonus determined by the service department's profitability.

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long term disability insurance
• Short term disability insurance
• Tuition reimbursement
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules