Service Technician - MasterMover

Service Technician

Location: Charlotte (NC)

Company: MasterMover Inc.

About Us: MasterMover is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With our global operations in the UK, USA, France and Germany and our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look.  

Job Description: We are seeking an experienced Service Technician with a strong background in diagnosing and repairing machines, hydraulics, and mechanical systems, particularly in material handling equipment. In this role, you will provide expert technical support and troubleshooting to our customers, ensuring optimal performance and satisfaction. In addition, you will collaborate with our engineering and product development teams to drive continuous improvement in our service offerings. There is also scope for career progression following positive contributions to our continued success and growth.

Key Responsibilities: 

• Technical Support: Provide remote and on-site technical support, quickly diagnosing and resolving mechanical, hydraulic, and electrical issues for customers and dealers.
• Parts Identification: Assist customers to accurately identify and select the correct spare parts.
• Field Support: Support external service engineers in repairing and resolving mechanical and hydraulic issues on-site.
• Repairs: Perform hands-on repairs of customer machines at both customer locations and MasterMover facilities.
• Demo Fleet Maintenance: Ensure the demo fleet is in optimal working condition, ready for sales demonstrations and activities.