Service Support Specialist at Ziegler Caterpillar

Ziegler CAT has an opening for a Service Support Specialist to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations.

Responsibilities:

• Creates quotes for both internal & external customers

• Enter parts, labor, miscellaneous items needed on quotes

• Company point of contact for the Cat Motoren/MAK product with functions such as processing warranty claims, customer support, etc.

• Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout the projects

• Coordinates field service projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project.

• Adheres to and helps enforce safety policies both on-and off-site.

• Occasionally assist with meeting with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required.

• Responds promptly to phone calls or email requests

• Works in a cooperative manner with team and leadership

Qualifications:

• High School degree required; 2-year technical college degree preferred

• Project Management experience preferred

• Electrical and mechanical aptitude including ATS, Switchgear, engine control

• Excellent communication skills

• Experience in Microsoft Office Suites

• Personal Attributes: Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability

Travel:

• Up to 10% travel

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